Customer Service Representative

Description
Key Responsibilities
Provide exceptional customer service in a call center environment.
Handle inbound customer inquiries and resolve issues professionally and efficiently.
Accurately document customer interactions and follow established procedures.
Research and troubleshoot customer concerns while maintaining service quality standards.
Collaborate with team members and management to ensure a positive customer experience.
Meet productivity, attendance, and performance expectations.
Training & Schedule
Training Period
6 to 8 weeks of training
Monday through Friday, 9:00 AM to 5:00 PM
Full-time and fully onsite during training
Post-Training Schedule
Hybrid work arrangement:
3 days onsite
2 days remote
Candidates must be available to work between 8:00 AM and 8:00 PM, Monday through Friday
Employees can expect to work one to two shifts per week from 12:00 PM to 8:00 PM
Final schedules will be assigned upon completion of training
Required Qualifications
Minimum 1 year of call center experience preferred
Strong customer service experience in a professional or retail environment
Excellent verbal and written communication skills
Ability to multitask and navigate multiple systems simultaneously
Reliable attendance and schedule flexibility
Strong problem-solving and interpersonal skills
Preferred Qualifications
Associate's or Bachelor's degree
Previous experience in a high-volume customer service or contact center environment
Demonstrated ability to provide exceptional customer support and issue resolution
Skills
Customer service, Customer support
Top Skills Details
Customer service,Customer support
Additional Skills & Qualifications
Degree not required
Training Period:
6-8 weeks
Monday-Friday, 9:00 AM-5:00 PM
100% onsite during training
Employment Type
6 months
Manager noted that workers who perform well could potentially remain longer
Must-Haves
Prior call center experience preferred (1+ year)
Strong customer service background
Retail customer service experience is acceptable
Team-oriented mindset
Strong cultural fit
What the Manager Wants to See
Candidates should demonstrate:
Previous call center and/or phone-based customer service experience
Strong communication skills
Teamwork mentality
Reliability and ability to work assigned shifts
Positive culture fit
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of North Kingstown, RI.
Pay and Benefits
The pay range for this position is $18.50 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in North Kingstown,RI.
Application Deadline
This position is anticipated to close on Aug 4, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.


Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.