General Office Clerk

Job Description

Job Description

We are looking for a General Office Clerk to support family assistance and preschool program operations in Long Beach, California. This is a Contract position for someone who can manage documentation, communicate clearly with families, and help maintain accurate participant records. The role combines administrative support, eligibility-related coordination, and community-facing interaction in a fast-paced office environment.

Responsibilities:

• Provide application packets and related paperwork to families, then track submissions to help move eligibility reviews forward on schedule.

• Examine financial and household documentation to support assistance determinations for new and continuing participants.

• Guide families through program guidelines, required procedures, and participation expectations in a clear and organized manner.

• Gather, confirm, and organize personal, financial, and family records while maintaining compliance with applicable program standards.

• Enter and update participant information, including attendance details, schedule adjustments, and changes in family circumstances.

• Produce regular and requested reports for leadership covering enrollment activity, eligibility status, and participant updates.

• Safeguard sensitive information and ensure records are shared only with authorized personnel.

• Assist with community outreach efforts, including event participation and activities that encourage family enrollment.

• Work closely with program leadership on promotional efforts, communication initiatives, and planning related to enrollment needs.

• Maintain effective communication with families, staff, supervisors, and community partners while supporting meetings, trainings, and other assigned duties.

• Experience performing clerical or administrative support work in an office setting.
• Ability to handle document intake, file organization, scanning, and accurate data entry.
• Proficiency with Microsoft Office and standard back-office administrative tasks.
• Strong verbal and written communication skills, including attentive phone support on a multi-line system.
• Knowledge of eligibility verification processes and the ability to review supporting documentation carefully.
• Bilingual Spanish language skills are preferred for communicating with diverse families and community members.
• Ability to manage confidential information with discretion and maintain organized records in a high-volume environment.