Non-Clinical - Administrative Coordinator
PSNYC
Non-Clinical - Administrative Coordinator
Working Title: Practice Coordinator 3
Schedule: M-F 0800-1700, no weekends
Location: ONSITE 100% Ortho Surgery Spine Center, 400 Parnassus Ave, 2nd Floor, Suite A2300, SF, CA 94143
Duration: ASAP for 6 months
Job duties:
- Answer incoming calls from patients and provide information, assistance, and support.
- Schedule patient appointments and coordinate with healthcare providers and clinical staff.
- Verify patient demographic and insurance information.
- Document patient interactions, inquiries, and appointment details accurately.
- Follow established call center protocols, including HIPAA compliance, to protect patient confidentiality.
- Handle patient complaints and concerns professionally and empathetically.
- Provide basic medical information and directions to patients as appropriate.
- Collaborate with clinical and administrative teams to resolve patient issues.
Soft skills:
- Excellent customer service skills
- Strong communication abilities
- A collaborative, team-oriented attitude
- A willingness to learn and adapt
Estimated number of patients in clinic per day or calls per day if call center: About 55-60 calls per day
Specific number of years experience? 6 months to 1 year
Possibility of temp to perm: No
Are you open to non-APeX trained candidates? No
COVID-19 Vaccine: Required + Booster - Medical/Religious Exemptions only
Flu Vaccine: Unknown
Submittals: High
Job Requirements & Qualifications:
Previous Charge Experience: Not specified
Patient Ratio Experience: Not specified
Charting System Experience: Not specified
Certifications: Not specified
Travel Compliance: Must have Prior Travel within 12 months
Prior Teaching Hospital Experience preferred
Float Policy: At any time during assignment, resources may be reassigned to a different department, unit, or facility (within 75+ radius) if the resource satisfies the requisite Job Specifications.
Travel Pairs: travel pairs are allowed but generally will not be on the same unit. Married couples may not work on the same unit.
Employment History: ANY employment with any University of California medical facility and any of their acquired facilities MUST be included with employment history. Must provide dates worked, units worked, manager name/s upon submittal for a rehire eligibility check with HR.
Travel Pairs: travel pairs are allowed, but generally will not be on the same unit. Married couples may not work on the same unit
Guaranteed Hours: Contract Weeks: 182
Client Details:
City: San Francisco
State: CA
Zip Code: 94101
PSNYCVacancy posted 18 hours ago
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