Account Coordinator

Account Coordinator

Role: Account Coordinator

Priority Location: South Africa, Philippines, and Latin America. Working Hours: 9:30AM - 6:30PM (CST) Mon - Fri Salary Range: $1,400 - $1,800 USD per month (The final offer is at the client's discretion and depends on the candidate's interview result, skills, and experience.) Type of contract: Independent Contractor Type of job: Remote

About the Company:

My client is a US-based B2B promotional products supplier serving thousands of distributors across North America. We sell exclusively to the distributor channel — we don't compete with our customers, we help them win. We're known in the industry for speed (95% of quotes returned within 2 hours), reliability (98% on-time ship rate), and proprietary product lines like Magic'TapTM NFC and UPHILLTM custom apparel.

About The Role:

As an Account Coordinator, you are the operational backbone of our distributor accounts. You partner with an Account Manager to keep accounts running smoothly — handling quotes, orders, proofs, and customer communication end-to-end. You own the day-to-day customer experience and the speed of every transaction.

What You'll Do:

• Respond to distributor inquiries by phone, email, and messaging — fast, accurate, professional
• Prepare and send quotes; process orders accurately (products, decoration, timelines, costs)
• Coordinate proofs, artwork approvals, and production timelines
• Follow up on open quotes; communicate status and delays proactively
• Resolve issues quickly; escalate to the Account Manager when needed
• Keep every interaction logged in Odoo — accurate records, clear notes, current status
• Work with sales, production, sourcing, and design teams to keep orders on track

What "Good" Looks Like:

• Quote turnaround: under 2 hours on standard requests
• Order accuracy: 99%+
• Response time: under 2 hours, same business day
• CRM hygiene: every interaction logged, every open thread tracked
• Customer satisfaction: zero escalations from missed follow-ups

How You Think:

This role is broad. We carry 2,000+ products, custom sourcing, and proprietary lines, and no one walks in knowing all of it. We're not hiring someone who already knows promotional products — we're hiring someone who works well across a wide, unfamiliar surface. Three traits matter most:

• Resourceful when the answer isn't obvious. When something isn't in the playbook, you find the answer or ask the right question fast. You don't freeze, and you don't guess and hope. This is the one that matters most.
• You learn how things work, not just what they are. You pick up the structure — how a quote is built, where pricing lives, how decisions get made — and apply it to products you've never seen, instead of relying on a memorized list.
• You catch your own mistakes. You self-check before you send. Low error rate on quotes and proofs because precision is instinct, not an afterthought.
• These are what produce the outcomes above: fast quotes, accurate proofs, quick responses.

Required Qualifications & Skills:

• Excellent spoken and written English
• 2+ years in customer service, account management, or sales operations (B2B strongly preferred)
• Comfortable on phone and email all day
• Highly organized — you can hold 20+ open threads without losing track
• Direct, professional, solution-oriented
• Experience using a CRM (Odoo a plus, not required — we'll train)

Strong Advantages:

• Experience with US-based customers or distributors
• Background in promotional products, apparel, or manufacturing
• Familiarity with quoting, pricing tiers, and production timelines

Compensation & Growth:

• Competitive base + commission on invoiced sales
• Clear career path to Account Manager, where commission is significantly higher
• We invest in tools and AI to make your job easier, not to replace you
• A direct, fast-moving team that respects your time

We treat coordinators as the foundation of the sales team, not a support function. Top performers move into Account Manager roles. We invest in the people who invest in us.