Customer Account Manager

Customer Account Manager

Twin Falls, ID Territory · Full-Time · Customer Service · Serac

Do you know what it takes to keep a filling line running?

Serac is a global OEM that designs and builds filling, capping, and cup-filling packaging machinery for the food, dairy, beverage, personal care, and chemical industries. We are hiring an Account Manager who owns our existing customers and grows them - selling the tooling, upgrades, retrofits, parts, and service that keep their lines running faster and longer.

What you'll do

• Own, retain, and grow a portfolio of existing Serac accounts
• Sell upgrades, retrofits, tooling, spare parts, field service, and maintenance agreements into those accounts
• Partner with operations and engineering stakeholders to solve real production problems
• Draft and execute strategic account plans that drive measurable revenue growth
• Coordinate internally with engineering, applications, service, and parts to deliver for the customer
• Manage your pipeline, forecast accurately, and hit revenue targets
• Travel to customer sites to build the relationships that win the business

What you bring

• Solid understanding of the automation and packaging industry
• Bachelor's degree in a relevant field
• 10 years of experience with packaging equipment
• 5 years of experience with filling and capping
• 5 years of experience managing client accounts
• Proven problem-solving, conflict resolution, and negotiation ability
• Strong communication skills and the ability to build lasting client relationships
• Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
• Ability to work independently, multitask, and perform under deadline pressure

Location & travel

This is a territory role based in the Twin Falls, ID area. You must live within about a 4-hour drive of Twin Falls or be open to relocating into that range. Expect 50% or more travel, domestic and international, with a valid passport.

Why Serac

• Salary range $95,000 - $105,000 per year, plus full benefits
• Real ownership - your accounts, your relationships, your revenue
• A technical team that builds the machines you sell, right behind you
• A seat in the heart of Idaho's food and dairy manufacturing corridor

Applicants must be legally authorized to work in the United States now and in the future without visa sponsorship.