Dental Office Assistant

Dental Receptionist – Full Time Position (Monday – Friday 8:30 am – 5 pm) Salary range: $18–$23 per hour, based on experience. Benefits included. Employer Empire Oral & Maxillofacial Surgery – Queensbury, a Heartland Dental supported office. Responsibilities Greet and welcome patients as they enter the office to create a great first impression. Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies. Utilize Dentrix for patient scheduling and records. Schedule and confirm appointments for multiple providers. File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage. Post insurance and patient payments and process accounts receivable. Review treatment plan fees and payment options with patients. Partner with providers and the team to implement Heartland Dental systems and optimize office potential. Benefits Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO. Front‑loaded education and training to help you develop to your full potential. Stable career with unlimited growth potential in a company with 20+ years of experience. Access to on‑demand Daily Pay. About the Practice Join a 10‑person team that thrives on collaboration, communication, and community. Beautiful practice with state‑of‑the‑art technology. Welcoming and energetic team atmosphere. Minimum Qualifications Experience working in a fast‑paced, customer‑centric environment. Excellent communication and organizational skills. Access to PHI necessary for performing job‑related functions; regular HIPAA training required, and ability to protect PHI and maintain data safeguards. Preferred Experience 1+ year experience in a dental or medical setting. 1+ year experience with insurance billing and accounts receivable. Experience with Dentrix or other dental software. Physical Requirements Ability to perform essential duties with or without reasonable accommodation. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Availability to attend virtual or in‑person training sessions periodically throughout the year. Tuberculosis test required for all new hires in dental office positions (except in FL & TN). Equal Opportunity Employment : At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr Heartland Dental