Regional Community Manager

Communities First, Inc.  is a Michigan-based nonprofit 501 (c) (3) whose mission is to build healthy, vibrant communities through economic development, affordable housing, and innovative programming. CFI is focused on providing safe, quality, affordable housing, increasing economic opportunities, and improving the quality of life of the populations that the organization serves. 

The Regional Community Manager provides multi-site leadership and operational support for a portfolio of LIHTC and market-rate multi-family properties. This role supervises Community Managers within the region and ensures consistent performance in leasing, certifications, compliance, rent collection, resident relations, and reporting. The Regional Community Manager serves as the daily operational bridge between onsite teams and the Director of Property Management. 

Key Responsibilities  

Portfolio and Staff Leadership  

• Supervise and support Community Managers and leasing staff across assigned properties 
• Conduct regular site visits to assess leasing performance, certification accuracy, resident relations, and office operations 
• Provide coaching, mentoring, and corrective guidance to Community Managers 
• Ensure consistent application of policies, procedures, and operational standards across properties 
• Support onboarding and ongoing training of Community Managers within the region 

Leasing, Marketing, and Occupancy Oversight  

• Monitor leasing activity, occupancy trends, and unit availability for all assigned properties 
• Support Community Managers with marketing strategies, lead follow up, and sales coaching 
• Ensure timely processing of applications, move-ins, move-outs, transfers, and move in readiness coordination 
• Review waitlist management, screening outcomes, and leasing documentation for accuracy 

Compliance and Audit Readiness  

• Oversee LIHTC, Section 8, supportive housing, and Fair Housing compliance activities at each site 
• Review certifications and recertifications completed by Community Managers for accuracy and timeliness 
• Assist with preparation and response to audits, inspections, and file reviews 
• Conduct routine quality assurance checks on tenant files and compliance documentation 
• Provide guidance and training to on-site teams regarding regulatory requirements 

Financial and Administrative Oversight  

• Monitor rent collection performance, delinquency reports, payment arrangements, and eviction activity 
• Ensure accuracy of rent posting, ledger entries, and required documentation 
• Review site-level budgets related to office operations, marketing, and resident engagement 
• Support Community Managers in maintaining accurate and timely weekly, monthly, and quarterly reporting 

Resident Relations and Customer Service  

• Support Community Managers with resident complaints, escalated concerns, and conflict resolution 
• Promote and model a resident-centered approach at every property 
• Collaborate with supportive services teams to address resident needs and support retention 
• Identify trends in resident satisfaction and recommend improvements 

Cross-Department Collaboration  

• Coordinate with compliance, finance, supportive services, and maintenance leadership to support smooth property operations 
• Assist with rollout of new procedures, programs, and organizational initiatives 
• Communicate regional needs and site-level issues to the Director of Property Management in a timely manner 
• Additional responsibilities may be assigned as needed to support organizational goals and regional operations. 

Q ualifications 

• Bachelor’s degree in business, real estate, management, public administration, or related field preferred 
• Five or more years of experience in multifamily property management, including LIHTC exposure 
• Experience supervising Community Managers or leading multiple properties
• Strong communication, coaching, and team leadership skills
• Ability to travel regularly between sites
• Proficiency in property management software and reporting systems 

Core Competencies  

• Leadership and staff development 
• Multi-site coordination 
• Leasing and occupancy management 
• Compliance accuracy and quality assurance 
• Resident relations and problem-solving 
• Organization, follow-through, and prioritization 
• Clear and professional communication 

Equal Employment Opportunity & ADA Compliance  

Communities First, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Equal employment opportunity applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. CFI will make reasonable accommodations for qualified individuals with disabilities unless doing so presents an undue hardship on the organization.