Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Salary plus commission/bonus
• Roth IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Our office is dedicated to helping team members succeed and thrive in their careers. Located in Torrance, CA, we take pride in serving the Latino community with personalized insurance and financial services.

We foster a supportive and growth-focused environment where every team member has the opportunity to learn, develop, and achieve their goals. If you're looking for a workplace that values your success and impact in the community, we’d love to have you on our team!

Position Overview
Are you ready to join a dynamic team that's been making waves in the insurance industry since 2017? Look no further! Our agency is expanding, and we're seeking passionate individuals to join us on our journey. With an office in California and a presence in Arizona - we offer flexible scheduling, a supportive work environment, and plenty of fun along the way. As part of our team of seven seasoned professionals, you'll have the chance to engage with clients within California and Arizona, helping them discover their insurance needs. Plus, enjoy quarterly outings and become part of a community that values growth and collaboration.



 
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jeff Lowe - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.