Bilingual Insurance Account Manager (Personal & Commercial Lines)

Job Description The Jennifer Haring Agency is seeking a motivated and detail-oriented Insurance Account Manager to join our growing team in Fort Worth, Texas. This position supports both Personal Lines and Commercial Lines insurance clients and plays a key role in customer retention, policy servicing, renewals, account management, and agency operations. The ideal candidate is dependable, organized, enjoys helping clients, and wants to build a long-term career in the insurance industry. This is not an entry-level customer service position. We are looking for someone who takes ownership of their work, can manage multiple priorities, and is willing to support both personal and commercial insurance operations. Benefits Annual Base Salary + Commission + Bonus Opportunities Competitive Salary Paid Time Off (PTO) Paid Holidays Career Growth Opportunities Mon-Fri Schedule Responsibilities Manage policy changes, endorsements, renewals, and customer service requests Assist clients with billing questions, coverage reviews, certificates, and policy documents Process and track renewals according to agency timelines Maintain accurate client records and agency documentation Support both Personal Lines and Commercial Lines accounts Identify cross-sell and account-rounding opportunities Assist with retention efforts and client relationship management Work with multiple carrier systems and agency management software Collaborate with agency leadership to improve workflows and customer experience Participate in ongoing training and professional development Requirements Active Texas Property & Casualty Insurance License (REQUIRED) Fluent in both English and Spanish (REQUIRED) Minimum 2 years insurance agency experience (REQUIRED) Experience servicing Personal Lines or Commercial Lines accounts, including endorsements, renewals, policy changes, certificates, and customer service requests (REQUIRED) Strong organizational, communication, and time-management skills Ability to manage multiple priorities and meet deadlines Ability to work independently and take ownership of assigned accounts Willingness to support both Personal and Commercial Lines clients Company Description The Jennifer Haring Agency is a top-performing Farmers Insurance agency based in Fort Worth, Texas. In addition to our Farmers personal lines operation, we operate a thriving independent commercial insurance division specializing in commercial trucking, contractor coverage, business packages, and specialty risk accounts. Our agency is known for exceptional customer service, strong team culture, and smart use of technology and automation to serve our clients efficiently. We believe great service starts with a great team. Our sales producers focus on what they do best— building relationships and writing new business —while our experienced service team handles client servicing and renewals. This allows our producers to stay focused on production, growth, and delivering great solutions to clients. From families protecting their homes to business owners managing complex risks, our clients rely on us for guidance, clarity, and proactive support. Join a team where professionalism, collaboration, and growth are part of everyday work. As a woman-owned and led agency , we are proud to foster an environment where driven individuals from all backgrounds can succeed, grow their careers, and make a meaningful impact. #J-18808-Ljbffr Farmers Insurance District 04