Service Support Representative

Service Support Representative

Toyota of Naperville is searching for a Service Support Representative! This role assists the service department by supporting customer communication, service advisors, and operational workflow to ensure a smooth and efficient service process. This role works closely with the service team to manage customer inquiries, schedule and confirm appointments, support repair order processes, and help deliver exceptional service experience.

This full-time role will work four weekdays from 11:00AM-8:00PM and Saturdays from 9:00AM-6:00PM. One weekday/Sunday off.

We Offer:

• $21.00 per hour in addition to spiffs and bonuses
• Paid vacation after 90 days
• Paid holidays
• 5-day work week
• Paid training
• Opportunities for professional growth
• Excellent health, dental, & vision insurance
• 401K

You Will:

• Respond to customer inquiries through dealership CRM and DMS systems including phone calls, emails, text messaging, and online service requests
• Maintain a response time goal of 20 minutes or less for customer inquiries when possible
• Schedule, confirm, and follow up on service appointments
• Provide customers with updates regarding service status, pricing estimates, and appointment availability
• Assist with creating and managing repair orders (ROs), including recall repairs from outside dealerships when applicable
• Communicate with service advisors and technicians to ensure accurate and timely information is provided to customers
• Complete outbound communication efforts including a minimum of 50 outbound calls per day
• Assist customers arriving for service pick-up by locating and pulling vehicles from the lot when necessary
• Operate within the service drive when necessary to support guest flow and dealership operations

You Have:

• Excellent communication skills, both verbal and written.
• Strong customer service skills with a focus on building relationships.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Positive attitude, strong work ethic, and a drive to succeed.
• Tech-savvy with the ability to learn new software tools quickly.
• BDC/Dealership experience is required