Records Clerk/Corrections Front Desk

Salary: $18.74 - $26.24 Hourly
Location : Land O' Lakes, FL
Job Type: Full Time
Job Number: 14001-0526
Department: Corrections
Opening Date: 05/22/2026
Closing Date: 6/4/2026 11:59 PM Eastern
Salary Range: $18.74 - $26.24
Pay Grade: N32 (Non-exempt position)
Salary Disclosure: Pay rates are based on education, skill, experience level and internal equity.


General Description
JOIN OUR TEAM AS A RECORDS CLERK/CORRECTIONS FRONT DESK

This responsible civilian position requires the exercise of independent judgement in dealing with the general public. This position is responsible for answering questions from the public via telephone or in person. Assisting with the inmate visitation system. Transferring phone calls throughout the agency. Controlling the entry and exit of visitors to the facility. Assisting mail clerks as necessary.

Essential Job Functions
Maintains jail entry information of individuals who enter facility and reason of entry on eVisitor System, provide statistics as needed, maintain files. Assists visitors to the facility, provides general information, answers phone and directs transfer to proper location, use of computer system JMS, assists with Homewav visitation system, Inmate Tablet System, issues proper security passes to visitors, operates security door system, ensures safety and security in lobby. Performs related duties as required.

Knowledge, Skills and Abilities

• Knowledge of JMS.
• Knowledge of geographic locations.
• Knowledge of office policy and procedures.
• Knowledge of Homewav visitation system.
• Knowledge of Human Diversity awareness.
• Knowledge of Inmate Tablet System.
• Ability to operate a personal computer.
• Ability to prepare documents, forms, reports and statistical data.
• Ability to plan, organize and bring assignments to completion.
• Ability to process and maintain records.

Minimum Requirements
PHYSICAL SKILLS/WORKING CONDITIONS: Ability to communicate effectively using verbal, written and visual communication. This position works out of the Land O' Lakes Correction facility. This position works shift work including weekends.


Work in a standard correction facility environment with possible interaction with persons detained or pre or post detainment. Position may come in contact with but not limited to hazardous, dangerous, deadly devices or substances. Position may experience possible exposure to stress, physical assaults, deadly weapons, verbal assaults, and/or extreme elements, exposure to infectious diseases and bodily fluids.


EDUCATION, TRAINING AND EXPERIENCE: Graduation from high school or possession of an acceptable equivalency diploma. Experience using personal computer with various software systems required. Experience in a customer service role, especially those involving direct interaction with the general public required.


LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license.


SPECIAL REQUIREMENTS: Unescorted CJIS clearance as authorized by FDLE required.


ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.


VETERANS' PREFERENCE: Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021
Benefits include:

• Florida Retirement System (FRS) retirement plan
• PTO (Paid Time Off)
• Paid holidays
• Group insurance
• Tuition reimbursement
• Deferred compensation
• Medical leave pool
• Annual medical leave buy-back
• Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.

Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction). The employer will automatically deduct the employee contributions.
01


I am aware that the following supplemental questions will determine my eligibility for this position.

• Acknowledge
• Decline

02


I acknowledge that an applicant may be disqualified at any time due to: incomplete information, untruthful, false, or disqualifying written or spoken statements, disqualifying information obtained during the background investigation, unacceptable drug screen, polygraph, or psychological results.

• I Acknowledge

03


Are you a current Pasco County BOCC employee?

• Yes
• No

04


Are you at least 18 years old?

• Adult: Age 18 and over
• Minor: Younger than 18 years old

05


Are you a Citizen or Naturalized Citizen of the United States?

• Yes
• No

06


Which best describes your highest level of COMPLETED education?

• GED
• High School
• Associate degree
• Bachelor's Degree
• Master's Degree
• Doctorate
• None of the above

07


Do you have experience with a personal computer utilizing various software?

• Yes
• No

08


Do you have experience in a customer service role, especially those involving direct interaction with the general public?

• Yes
• No

09


Do you possess a valid Florida driver's license or have the ability to obtain the license within 30 days from date of hire?

• Yes
• No

10


Have you had your license suspended more than once within the last two (2) years due to nonpayment of insurance or fines?

• Yes
• No

11


Are you a veteran who served as a member of the armed forces of the United States during a period of war, defined in Title 38, U.S.C., and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran? (SUPPORTING DOCUMENTION IS REQUIRED AT THE TIME OF SUBMISSION OF APPLICATION OR NEXT BUSINESS DAY).

• Yes
• No

12


Have you ever received a dishonorable discharge from the armed forces or have you had to resign your commission (AKA Dismissal Notice)?

• Yes
• No

13


I hereby acknowledge that Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law, and consent to pre-employment drug/alcohol testing, and agree to abide by the program and policy if employed by Pasco County BOCC.

• Acknowledged
• Declined

14


I acknowledge that employees are required within 180 days of hire, to establish and maintain residence in Pasco County, or one the following counties: Citrus; Hernando; Hillsborough; Lake; Pinellas; Polk, or Sumter.

• Acknowledge

15


Have you accumulated twelve (12) points or more on your driving record within the last two (2) years prior to applying for this position?

• Yes
• No

16


Have you ever pled guilty or nolo contendere (no contest) to, or been found guilty of any felony or guilty of a misdemeanor involving perjury or a false statement, even if the sentence was suspended or adjudication was withheld by a judge.

• Yes
• No

17


During the past five (5) years, has your license been suspended for the following: Conviction or pled to: Fleeing or attempting to elude a law enforcement officer? Or Driving Under the Influence?

• Yes
• No

18


Are you legally allowed to work in the United States?

• Yes
• No

19


Have you ever sold, delivered, and/or been compensated from the sale of any illegal drug or controlled substance?

• Yes
• No

20


Have you used, tried, or experimented with marijuana, hashish, or its derivatives, including medical marijuana within the last six (6) months?

• Yes
• No

21


Have you used, tried or experimented with any schedule IV (I.e. Xanax), categorized substances, NOT PRESCRIBED within the last six (6) months?

• Yes
• No

22


Have you used, tried or experimented with any schedule II, III (i.e. Adderall, Steroids), categorized substances, addressed in Florida statute 893.03 that are NOT PRESCRIBED to you, within the last twelve (12) months?

• Yes
• No

23


Do you have any of the following: Tattoo behind ear, on neck, face, scalp, hand, or more that a single finger "ring" tattoo?

• Yes
• No

24


Civilian members and applicants are prohibited from having any tattoos, temporary decals, and/or body art that are racist, sexist, offensive, obscene, or extremist. Racist markings are those that support a philosophy that degrades or demeans a person based on race, ethnicity, or national origin. Sexist markings are those that advance a philosophy that degrades or demeans a person based on gender. Offensive and obscene markings are those that are grossly offensive to modesty, decency, propriety, or professionalism. Extremist markings are those that are affiliated with, depict, or symbolize extremist philosophies, organizations, or activities and/or advocate violence or other unlawful means of depriving individual rights under the United States Constitution, federal law, and/or state law.

• I Acknowledge

25


I acknowledge intentional mutilation on any part of the body is prohibited. Mutilation is defined as intentional radical alteration of the body, head, face, or skin for the purpose of and/or resulting in an abnormal appearance. Examples of mutilation include, but not limited to, a split or forked tongue; foreign objects inserted under the skin to create a design or pattern; enlarged or stretched-out holes in ears (other than a normal piercing); intentional scarring on the neck, face, or scalp; or intentional burns creating a design pattern.

• I Acknowledge

26


I acknowledge the use of gold, platinum, or other veneers or caps for the purposes of dental ornamentation is prohibited. Ornamentation is defined as decorative veneers or caps. Teeth, whether natural, capped, or veneered, will not be ornamented with designs, jewels, initials, etc.

• I Acknowledge

27


I acknowledge all applicants and agency members are prohibited from having any tattoos, temporary decals, and/or body art that are racist, sexist, offensive, obscene or extremist. Tattoos, temporary decals, body art, or portion thereof; that are visible on the head, scalp, face, ears, neck or those deemed to be indecent, unprofessional, or excessive, may not be displayed while on-duty or conducting agency business. Tattoos on the hands will be limited in size/quantity to be determined by the Chief or designee and must not be unprofessional or excessive.

• I Acknowledge

28


Have you recently retired from the Florida Retirement System (FRS) Pension Plan or Investment Plan within the last 6 months?

• Yes
• No

29


Please specifically explain how your prior work experience and education match the qualifications for this position. (1000 characters or less)
30


How did you hear about this position?

• Billboard
• Facebook
• Friend/Family Referral
• Indeed
• Instagram
• Job Fair
• LinkedIn
• Magazine publication
• Nextdoor
• Pasco County employee
• Pasco County Facebook Page
• Pasco County website/Governmentjobs.com
• Pasco County Traffic Sign
• Utility bill insert
• X/Twitter
• YouTube
• Other

31


If a Pasco County employee referred you, please provide the name of the employee. If none, write N/A.
Required Question