Front Desk II

Front Desk II

Job Title: Front Desk II

Reports to: Front Desk Supervisor

Level: Hourly

Scope: Responsible for guest services and supporting management in the general operation of the assigned facility

Primary Responsibilities:

• Accountable and responsible for maintaining a safety culture (following all SOP's, JSA's, policies and procedures) as set out by Target Hospitality
• Greet all incoming guests and employees courteously and professionally
• Check in all arrivals utilizing designated systems
• Accept payments and process transactions
• Assist supervisor in planning, directing, and maintaining work schedules and task of the front desk team
• Enter all registration information of guests, data entry, process reports, and work with computer programs to collect/record information
• Perform all required filing and data entry as required by manager
• Answer incoming calls in a friendly, pleasant manner
• Receive, check, and re-direct all incoming faxes and electronic mail
• Prepare correspondence for pick up – this to include, packages and mail for all postal requirements
• Provide assistance to manager with the preparation of reports and correspondence as required
• Exceed our guests needs by providing world-class customer service
• Attend safety meetings and participate in Target Hospitality emergency response procedures
• Additional duties may be assigned by supervisor or manager

Physical Demands:

• Sit for long periods of time (up to 12 hours or more) with scheduled breaks
• Short and long-distance walking required
• Use of stairs and step stools
• Occasional use of force when pushing/pulling carts that weigh on average 50lbs
• Must be able to crouch, bend neck, back and torso from waist to floor, and must be able to twist from left to right and right to left
• Occasionally lift an average weight of 25lbs with a maximum of 50lbs, on occasion where weights may exceed 50lbs the assistance of another person or a lifting aid is mandatory
• Perform repetitive movements at the wrist including side to side/up or down and multiple grasps
• Manual dexterity with the ability to type and use 10-key

Working Conditions and Environment:

• Ability to hear and understand verbal instruction as well as other sounds such as safety alarms/signals
• Ability to communicate effectively; written and orally in English
• Must be able to see without impairment for inspection purposes and ability to read small text such as product warning labels
• Exposure to extreme hot and cold environments
• Ability to work within a rotational schedule (6 weeks on and 2 weeks off or as per manager's discretion/business needs)
• Ability to work safely and navigate within small/close quarters and congested areas
• Occasional exposure to elevated noise and surroundings

Candidate Requirements:

• 2+ years administration experience preferably in a remote camp or hotel/hospitality industry or equivalent
• Ability and willingness to travel/work long rotations
• Ability to read and write in English
• Experience and proficiency with Microsoft - word, excel, power point and outlook programs
• First aid certification is an asset
• Work within a team environment
• Must be able to work effectively and efficiently with or without supervision
• Strong prioritization and time management skills
• Must be able to pass a background check and urinalysis
• Must provide your own transportation to and from the facility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.