Customer Support Center Specialist II

Job Description

Job Description

Open To All Applicants

To see full position description, click on the attachment in the Additional Information section below.

Salary: $21.55 – $33.40/hour - Salary is Negotiable (Employees will receive 5% below the negotiated pay rate during their probationary status.)

Responsible To: Manager of Digital Services

Summary: This position will serve as a single point of contact for the DTS department while providing service, support, technology solutions, and education to the employees of the Oneida Nation and other DTS support staff. Incumbent will improve customer interactions and provide customer service excellence while following the procedures, guidelines, and computing standards of the Oneida Nation. Perform system administration for various DTS systems to meet the needs of the organization. Apply problem management techniques to minimize severity and adverse impact of problems. Apply knowledge management techniques to facilitate effective and consistent support processes and to promote a culture of self-sufficiency. Continuation of this position is contingent upon funding allocations.

Minimum Qualifications: Applicants please clearly state how you meet these qualifications on the application/resume.

• An Associate degree in Information Technology (IT), Customer Service, or closely related field from an accredited college or university.
• One (1) year of computer service or customer support experience; a certificate in CompTia A+; a certificate in CompTia Network+ or Novell CNA or Microsoft MCSA; two (2) years administering local area networks; three (3) years of supporting, installing and maintaining PC’s; an equivalent combination of education and experience may be considered.

  Items to be Submitted :

Must provide a copy of diploma, license, degree or certification upon employment. 

\nCompany Description

Oneida Nation of Wisconsin
A Good Mind. A Good Heart. A Strong Fire. One Community - Tribal and Non-Tribal Talent Welcome.

The Oneida Nation is a sovereign government dedicated to preserving our culture, supporting our people, and strengthening our community. We offer careers that make a difference, providing competitive pay, exceptional benefits, and opportunities for growth in a wide range of fields. When you join Oneida Nation, you become part of a team committed to service, sustainability, and honoring our heritage while building a brighter future.

Benefits include:
Medical Plan - Comprehensive coverage with preventive care at no cost, telemedicine, and wellness incentives
Onsite Wellness Clinics - Chiropractic care, lifestyle guidance, and chronic condition support
Prescription Drugs - $0 copay for diabetic supplies, generic blood pressure/cholesterol meds, and smoking cessation products
Dental Options - Delta Dental or CarePlus plans with preventive and major services
Vision Coverage - Eye exams, frames, lenses, and contact lenses
Flexible Spending Accounts - Health care and dependent care savings
Life Insurance - Basic life and AD&D at no cost; voluntary options available
Disability Protection - Short-term and long-term coverage for income security
Retirement Plan - 401(k) with dollar-for-dollar match up to 5%
Employee Assistance Programs - Confidential counseling, legal/financial guidance, and wellness support
Fitness Center Membership - Free access to Oneida Family Fitness
Paid Time Off & Holidays - Vacation, personal days, parental time, and 11 paid holidays
Preventive Wellness Incentives - Earn cash rewards for screenings and exams

Company Description

Oneida Nation of Wisconsin\r\nA Good Mind. A Good Heart. A Strong Fire. One Community - Tribal and Non-Tribal Talent Welcome.\r\n\r\nThe Oneida Nation is a sovereign government dedicated to preserving our culture, supporting our people, and strengthening our community. We offer careers that make a difference, providing competitive pay, exceptional benefits, and opportunities for growth in a wide range of fields. When you join Oneida Nation, you become part of a team committed to service, sustainability, and honoring our heritage while building a brighter future.\r\n\r\nBenefits include: \r\nMedical Plan - Comprehensive coverage with preventive care at no cost, telemedicine, and wellness incentives\r\nOnsite Wellness Clinics - Chiropractic care, lifestyle guidance, and chronic condition support\r\nPrescription Drugs - $0 copay for diabetic supplies, generic blood pressure/cholesterol meds, and smoking cessation products\r\nDental Options - Delta Dental or CarePlus plans with preventive and major services\r\nVision Coverage - Eye exams, frames, lenses, and contact lenses\r\nFlexible Spending Accounts - Health care and dependent care savings\r\nLife Insurance - Basic life and AD&D at no cost; voluntary options available\r\nDisability Protection - Short-term and long-term coverage for income security\r\nRetirement Plan - 401(k) with dollar-for-dollar match up to 5%\r\nEmployee Assistance Programs - Confidential counseling, legal/financial guidance, and wellness support\r\nFitness Center Membership - Free access to Oneida Family Fitness\r\nPaid Time Off & Holidays - Vacation, personal days, parental time, and 11 paid holidays\r\nPreventive Wellness Incentives - Earn cash rewards for screenings and exams