Deskside Support Technician

Deskside Support TechnicianAt CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client has a brand new opportunity for a qualified Deskside Support Technician to join their team onsite in Miami, FL. This role is critical in delivering high-quality end-user support, ensuring timely resolution of technical issues, and enhancing the overall user experience through proactive and responsive service. The ideal candidate will possess strong technical troubleshooting skills combined with excellent communication and customer engagement capabilities.Duties and Responsibilities:Provide onsite technical support for the enterprise regarding desktops, laptops, wireless devices (phones, tablets), printers, voice over IP telephony, remote connectivityProvide support including configuring, testing, and deploying new technology, installation of new software, documentationReceive and respond to incoming calls, emails, walkups, and work-related tickets regarding any user problemsProvide installation, configuration, and ongoing usability of desktop computers, laptops, printers, wireless devices, voice over IP telephones, remote connectivity, peripheral equipment and software within established standards and guidelinesAnalyze and troubleshoot issues to determine if other level 2 and level 3 teams such as Engineering, Network, Server, or Security need to be engaged in solutionCoordinate support by creating appropriate tickets and assign to appropriate team(s)Support remote clients by using remote access software to connect into a team member's computer for diagnostics and troubleshooting to determine root cause and resolutionProvide ongoing support for enterprise system rollouts that affect these users on a continuous basisDiagnose and resolve hardware, software, and peripheral issues in a timely mannerTroubleshoot and support local network connectivity issues (Wi-Fi, LAN, VPN basics)Respond to and resolve incidents and service requests assigned via ITSM tools (e.g., ServiceNow)Perform break/fix support, device setup, imaging, and deployment activitiesDeliver a high level of customer service and user communication, ensuring clear updates and resolution timelinesProvide hands-and-feet support for remote/offshore teams, including replacement, cabling, device checks, and guided troubleshootingSupport asset management activities, including inventory tracking, device refresh, and lifecycle managementAssist with conference room and AV support as neededFollow standard ITIL processes for incident, request, and escalation managementDocument resolutions and contribute to knowledge base articles for recurring issuesSkills and Qualifications:Minimum 2+ years of experience providing Desk Side SupportPrior experience in enterprise environments or managed services preferredFamiliarity with SCCM / Intune / endpoint management tools preferredExposure to onshore–offshore support models preferredUnderstanding of ITIL best practices preferredStrong troubleshooting skills across:Windows OS and enterprise applicationsMobile devices (iOS, Android)Printers and peripheralsBasic networking concepts (IP, DNS, DHCP)Experience working with ITSM tools (e.g., ServiceNow)Excellent communication and customer-facing skillsAbility to explain technical issues in a clear, user-friendly mannerStrong problem-solving and analytical skillsAbility to work independently in a fast-paced, onsite environmentCustomer-first mindset with strong interpersonal skillsProactive, accountable, and detail-orientedAbility to handle multiple priorities and urgent situations effectivelyStrong collaboration skills with onsite and remote teamsWage Range: The rate for this position is between $19.00 - $22.33 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.On-Camera Video Interview Notice:Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.