Intake Coordinator/Manager

Job Description

Job Description

Description:

Join a Team That Changes Lives—Including Yours!

Northstar Behavioral Health Network is a team of professionals that specialize in serving those battling substance use disorders, specifically Opioid Use Disorder and Stimulant Use Disorder. Also specializing in those needing Intensive Residential Treatment Services (IRTS).

At Northstar Behavioral Health , we don’t just treat addiction—we transform lives. Our mission is to provide compassionate, expert care for individuals battling opioid and stimulant addiction through a multi-faceted treatment approach. But what truly sets us apart? Our people!

We believe in fostering a work environment where growth, community, and passion thrive. That means: Exciting Team Events – We celebrate our hardworking staff with engaging gatherings, fostering connections beyond the workplace. Commitment to Community – From volunteering events to local engagement initiatives, we actively give back to the community we serve. Opportunities for Career Growth – With our expanding network of over 200 clients and growing , we provide the support and tools for you to thrive professionally. A Culture of Support – Join a team that understands the importance of a workplace built on integrity, compassion, and collaboration.

Benefits:

We provide a comprehensive benefits package designed to support your health, well-being, and financial future, including:

• Medical Insurance
• Dental
• Vision
• HSA
• Dependent Care
• 401k & Company match
• Short- and long-term disability
• EAP
• Paid holidays
• Paid Time off
• Supportive and dedicated work environment

Job Descriptions:

• Serve as initial NBH contact for referents, counties, and third-party payers. Schedule intake interviews and schedule with staff. 
• Describe NBH program/services to referents and potential clients. Develop and maintain working relationships with referents, clients and payers.
• Interview and assess referred clients for admission to programs.
• Schedule admissions and maintain current client lists.
• Coordinate and assist with admissions at various locations as needed.
• Maintain client data and prepare reports for evaluation and budget proposals.
• Verify insurance coverage for each CD and MH client (pre-authorization) prior to admittance.
• Assist in securing funding authorizations prior to admission through CCDTF, PMAPs, commercial policies, and private pay.
• Track and maintain comprehensive assessments. Communicate new or updated needs to counseling staff.
• Role model behavior which is consistent with and supportive of people in recovery from substance use disorder. Such behavior will include upholding ethical standards of the program and reliable attendance.
• Participate in weekly staffing meetings and supervision meetings.
• Provide court, Department of Corrections, and other referral sources with updates and coordination of client intakes.
• Work cooperatively with outside agencies. 
• Intake coordination into outpatient, sober living etc. and recommended continuum of care following.
• Facilitation of referrals to mental health services as identified by a client's comprehensive assessment or treatment plan.
• Other duties may be assigned. 

Requirements:

• Prior office experience required and understanding of substance use disorder treatment preferred.
• Excellent communication and detail orientation are essential.
• Experience with Excel and clinical databases.
• Ability to effectively handle detail; able to prioritize multiple projects.
• Possess demonstrated ability to relate well to diverse staff and client population and to manage personnel, agency, and client information in a confidential and professional manner.
• High School diploma/GED required; some college preferred
• Must be able to pass DHS background study and be free of communicable disease.
• Must be 18 years or older.
• First Aid/CPR certification (or ability to obtain within 30-days of hire);
• Minimum of 1 year free from substance abuse;
• Valid Driver’s License and acceptable driving record; and
• Physical ability to perform duties as required by the position.