Sales Operations Specialist

Sales Operations Specialist

The Sales Operations Specialist is responsible for managing the administrative and operational functions that support the leasing process. This position ensures leasing documentation, resident files, reporting, and property records are maintained accurately and timely while supporting the Leasing Consultant and property management team. The Sales Operations Specialist plays a critical role in creating efficient leasing operations that contribute to occupancy goals, resident satisfaction, and regulatory compliance.

Primary Responsibilities and Objectives:

• Support the leasing team by managing administrative functions throughout the leasing lifecycle.
• Prepare lease agreements, addenda, renewals, notices, and other leasing documentation.
• Process completed lease files for accuracy and compliance.
• Maintain confidential resident files.
• Process renewal documentation.
• Maintain accurate records in Yardi or similar software.
• Coordinate move-in and move-out administration.
• Prepare move-in packets.
• Monitor leasing documentation for compliance.
• Complete weekly and monthly leasing reports.
• Process resident correspondence.
• Answer incoming telephone calls.
• Provide clerical support including filing, scanning, data entry, and invoice processing.
• Process resident work order requests.
• Maintain compliance records.
• Assist with audits.
• Coordinate electronic signatures.
• Maintain document retention standards.
• Support resident retention through renewal administration.
• Maintain confidentiality.
• Comply with company policies and applicable laws.
• Perform other duties as assigned.

Education and Experience:

• High school diploma or equivalent required
• Associate degree preferred
• Previous multifamily experience preferred
• Two to three years of experience in property management is required
• Prior experience in Yardi Voyager and another equivalent system is preferred

Skills and Requirements:

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• Ability to manage multiple priorities.
• Strong customer service skills.
• Proficiency in Microsoft Office.
• Ability to maintain confidentiality.
• Strong data entry skills.
• Ability to work independently and collaboratively.
• Ability to operate standard office equipment.
• Knowledge of Fair Housing preferred.

Scheduling:

• Required to maintain a regular schedule, which may include working outside business hours, weekends, and non-traditional holidays
• Ability to travel (35%)

Environment:

• Exposure to an environment typically found in an office building

Physical Requirements:

• Ability to lift, push, and pull up to 25 pounds
• Hearing and visual ability to observe and detect signs of emergency required
• Ability to remain stationary, move around, reach, and position oneself as needed for extended periods
• Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other works accurately, loudly, or quickly
• Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound
• Visual requirements including color, depth perception, and field vision
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
• Ability to tolerate stressful situations
• Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity:

• Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.