Front of House Team Member: Closer/Nights

Chick-fil-A Trabuco Hills Center

Grow Your Leadership. Serve Your Community. Make Moments Magical.

At Chick-fil-A Trabuco Hills Center, we are not simply filling positionswe are building a team of people who care deeply about serving others, growing personally, and making a positive difference.

Our vision is To Be the Heart of Our Community, and our mission is We Make Moments Magical.

Every guest who enters our dining room, visits our drive-thru, or places a carry-out order gives us an opportunity to live out that mission. Sometimes a magical moment is created through a warm welcome or a genuine conversation. Other times, it means preparing an accurate order, working with urgency during a busy rush, keeping the restaurant exceptionally clean, or noticing what a guest needs before they have to ask.

We are looking for dependable, hardworking, and caring people who want to be part of something bigger than themselves.

In return for your hard work and commitment, we will invest in you through structured training, consistent coaching, meaningful feedback, and clear opportunities to grow.

What You Will Do

As a Front of House Team Member, you will help deliver an exceptional experience to every guest you serve. Depending on your training and the needs of the restaurant, you may:

• Welcome guests with genuine warmth and hospitality.
• Take accurate orders at the front counter or outside in the drive-thru.
• Prepare and serve beverages, desserts, and guest orders.
• Assemble and verify orders with speed and accuracy.
• Deliver meals to guests in the dining room, carry-out area, or drive-thru.
• Maintain a clean, organized, stocked, and welcoming restaurant.
• Anticipate guest needs and look for opportunities to provide Second Mile Service.
• Communicate clearly with teammates and leaders during fast-paced shifts.
• Follow food-safety, sanitation, cash-handling, uniform, and operational procedures.
• Learn multiple positions and contribute wherever the team needs support.

This is an active, fast-paced position. Team Members spend most of their shifts standing, walking, communicating, serving guests, cleaning, stocking, and working together to meet the demands of the business.

What Hospitality Means to Us

At Chick-fil-A, exceptional service begins with the Core 4:

• Make eye contact.
• Share a smile.
• Speak with a friendly tone.
• Create a personal connection.

At Trabuco Hills Center, we expect our Team Members to go beyond simply being polite. We want people who notice others, take initiative, respond with care, and understand that every interaction matters.

You do not need previous restaurant experiencewe can teach you the positions and procedures. However, you must bring a genuine desire to serve, learn, work hard, and contribute to the team.

Who We Are Looking For

Dependable - They arrive on time, prepared, in uniform, and ready to contribute. Their teammates can count on them.

Guest-Focused - They enjoy serving people and remain attentive, respectful, and composedeven when the restaurant is busy.

Hardworking - They understand that excellent results require effort. They stay productive, move with urgency, and look for ways to help without needing to be directed through every task.

Team-Oriented - They communicate, support others, accept different assignments, and care about the success of the entire restaurantnot only their own position.

Coachable - They receive feedback with maturity, ask questions, practice what they learn, and continually work to improve.

Positive and Resilient - They bring constructive energy to the team and remain calm, focused, and kind under pressure.

Detail-Oriented - They understand that order accuracy, cleanliness, food safety, presentation, and the small details of service all matter.

Growth-Minded - They want to develop stronger communication, responsibility, leadership, and problem-solving skills.

What Success Looks Like

A successful Team Member:

• Treats every guest and teammate with honor, dignity, and respect.
• Demonstrates the Core 4 consistentlynot only when a leader is watching.
• Works with urgency while protecting accuracy and food safety.
• Takes ownership and communicates needs before they become problems.
• Maintains restaurant cleanliness, organization, and readiness.
• Looks for the next way to help.
• Responds positively to coaching and applies feedback.
• Contributes to a welcoming, supportive, and high-performing team.

Growth and Development

At Chick-fil-A Trabuco Hills Center, Team Member is the beginningnot necessarily the destination.

We believe growth is like climbing a mountain: each new skill, responsibility, and leadership opportunity allows you to continue moving upward.

Team Members may grow through:

• Additional position training
• Skill certifications
• Trainer responsibilities
• Leadership development
• Advancement into restaurant leadership roles
• Increased earning opportunities as they grow and advance

Advancement and pay growth are earned through demonstrated performance, reliability, initiative, character, leadership readiness, and a consistent commitment to our standards and values.

Whether you stay with us for a season or build a long-term career, our goal is to help you develop skills that will serve you wherever life takes you, including:

• Communication
• Teamwork
• Time management
• Guest service
• Problem-solving
• Personal responsibility
• Conflict resolution
• Operational execution
• Leadership

Why Join Chick-fil-A Trabuco Hills Center?

• A positive, purpose-driven work environment
• Sundays off
• Structured training and development
• A clearly defined path to greater responsibility and increased earning opportunities
• Opportunities for advancement
• Leadership development
• Scholarship opportunities for eligible Team Members
• Flexible scheduling based on restaurant needs and availability
• Employee meal benefits
• The opportunity to build meaningful relationships
• The chance to serve and positively impact our local community

Benefits, scheduling options, and eligibility may vary based on position, availability, employment status, tenure, and restaurant policy.

Position Requirements

• Must be at least 18 years old at the time of hire.
• Must be legally eligible to work in the United States.
• Must have consistent Friday availability.
• Must have consistent Saturday evening availability.
• Must have reliable transportation and consistent attendance.
• Must be able to communicate clearly and respectfully with guests and teammates.
• Must be willing to work in a fast-paced, team-oriented environment.
• Must be able to stand and walk for extended periods.
• Must be able to bend, reach, lift, carry, clean, stock, and perform other physical restaurant duties.
• Must be willing to work both indoors and outdoors as assigned, including drive-thru positions in varying weather conditions.
• Must be willing to follow Chick-fil-A and restaurant appearance, uniform, food-safety, attendance, and conduct standards.
• Must be available for the shifts and days agreed upon during the hiring process.
• Previous restaurant or customer-service experience is helpful but not required.

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