Fulfillment Center Clerk, Returns

Fulfilment Center Clerk, Returns

At Cozey, we're not just selling furniture; we're striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward to become the world's leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.

Reporting to the Fulfilment Center Manager, the Fulfilment Center Clerk, Returns supports the day-to-day processing of returned furniture products. This role is hands-on and focused on accuracy, efficiency, and quality, ensuring returned items are inspected, processed, and handled according to Cozey's standards. The Clerk works closely with warehouse teammates and cross-functional partners to support smooth returns operations and a positive customer experience.

What You'll Be Doing

• Receive, unload, and inspect returned furniture to ensure accuracy and compliance with quality standards.
• Process returns through inspection, restocking, and product disposition (BIS, refurbish, donate, or dispose) following established procedures.
• Accurately document return outcomes and flag quality or product issues to the appropriate teams.
• Assist with organizing inventory, storage optimization, and maintaining accurate stock records.
• Maintain a clean, safe, and organized returns workspace at all times.
• Support order preparation when needed (picking, labeling, staging).
• Collaborate with Warehouse Operators, Logistics, and Customer Happiness teams to resolve return-related issues.
• Follow SOPs and contribute suggestions for process improvements and efficiency.
• Perform other related warehouse and fulfilment tasks as required.

We'd Love To Hear From You If You Have

• 12+ years of experience in a warehouse, distribution centre, or logistics environment.
• Ability to work physically for extended periods (standing, lifting up to 49 lbs / 22 kg, working in variable temperatures).
• Strong attention to detail and ability to follow multi-step processes consistently.
• Comfort working with inspections, quality checks, and basic documentation.
• High school diploma or equivalent.
• Experience in quality control, returns processing, or furniture handling is a plus.
• Experience in small teams or start-up environments is a plus.

We Care About You

• Competitive hourly wage + applicable shift premiums.
• 40 hours/week with paid overtime.
• Monday to Friday shifts (day and evening options depending on location).
• Benefits starting after 3 months.
• Growth opportunities in a fast-growing, customer-focused start-up.
• A welcoming, inclusive environment where ideas are encouraged and valued.

We are constantly looking to improve, learn, and adapt to our environment. If you're excited to contribute to a hands-on role that directly impacts customer satisfaction, we'd love to chat. In the meantime, stay Cozey.

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we're committed to a fair and inclusive process.