Account Manager - Employee Benefits

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview

At Gallagher, we’re all about helping people and businesses thrive. As an Account Manager in Employee Benefits, you’ll be part of a team that’s committed to delivering exceptional service and building strong relationships. You’ll work with clients of all sizes, helping them navigate their insurance needs and find the best solutions. Our ideal candidate is someone with experience as an Account Manager within employee benefits. We may also consider candidates with in-house benefits experience who are interested in pursuing opportunities on the brokerage side.

***Please note that this is a hybrid position with office days, Monday - Thursdays and remote on Fridays. During the training you may be required to be onsite full-time for the first 2-3 weeks. The position can be based out of either our Richfield, Uniontown or Youngstown offices.

How you'll make an impact

In this role, you’ll manage a portfolio of accounts, ensuring clients receive the care and attention they deserve. You’ll lead the renewal process, working closely with colleagues to deliver tailored solutions on time. You’ll also build strong relationships with clients, becoming their go-to person for advice and support.

Here’s what you’ll do:

• Manage a book of business, serving as the primary point of contact for clients
• Maintain accurate and up-to-date client records in agency management system
• Respond to client inquiries regarding coverage, billing, claims and policy changes in a timely manner
• Work with clients to understand their needs and provide the right solutions. 
• Partner with internal teams to ensure smooth account management. 
• Support Producers and Account Executives to deliver excellent service. 
• Travel occasionally to meet clients and strengthen relationships. 

About You

Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Producer's License. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Appropriate licensing as required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.


Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, .

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)