Gifts Operations Coordinator

Gift Operations Coordinator

Reporting To: Gift Operations Manager

Positions Supervised: None

Status: Full-Time

FLSA: Non-Exempt

Hours: Monday Friday 8:00-4:30 (or as needed/required)

Starting pay: $20 per hour

Job Summary:

Reporting to the Gift Operations Manager, the Gift Operations Coordinator is responsible for entering and updating donation information in databases and ensuring the accuracy and integrity of the data. Duties include processing contributions, stewarding and acknowledging supporters, maintaining the donor database, assisting with reports, and responding to donor inquiries. This role requires astute attention to detail, strong organizational skills, and the ability to work independently and communicate effectively with supporters and teammates.

Duties/Responsibilities:

Serves as a frontline representative of the Development team, communicating with donors in a professional, courteous, and timely manner via phone, email, and written correspondence

Processes donation information into the Raiser's Edge database in accordance with standard operating procedures, ensuring a warm and accurate donor experience at every touchpoint

Takes ownership of stewardship for assigned donor segments (e.g., monthly givers, first-time donors, tribute donors), ensuring timely and appropriate acknowledgment and engagement

Responsible for accurate and timely creation of acknowledgment letters and year-end statements for donations

Assists in the development and maintenance of gift processing standard operating procedures

Assists in regular database maintenance duties such as removing duplicate entries, updating constituent contact information, and making other corrections to ensure ongoing data quality

Assists at special events when necessary

Conducts basic Raiser's Edge training for other staff

Maintains working relationships that ensure the success of Food Bank programs, including maintaining positive interpersonal relationships with donors, volunteers, agency representatives, Food Bank management, and staff

Other duties as assigned

Qualifications:

High school diploma or GED required

Some clerical, administrative, or customer service experience required

Experience using Raiser's Edge/RENXT database (or other fundraising CRM) preferred

Proficient using Microsoft Office products (Outlook, Excel, and Word) and standard office equipment

Knowledge of good record-keeping procedures and the ability to maintain accurate and legible records and current files

Excellent verbal and written communication skills

Ability to handle multiple tasks and use good judgment in prioritizing

Accuracy and attention to detail

Acceptance of the philosophy of food banking

ADA/ADAAA Statement

Mid-South Food Bank is committed to equal opportunity in employment for persons with disabilities and complies with the Americans with Disabilities Act of 1990 (ADA), as amended, and any other applicable state and federal laws. Accordingly, Mid-South Food Bank does not discriminate against qualified individuals with disabilities regarding application, hiring, advancement, discharge, compensation, training, or other terms, conditions, and privileges of employment. Moreover, it is Mid-South Food Bank's policy to provide reasonable accommodations in employment to qualified individuals with disabilities so that they can perform the essential functions of the job, unless the accommodation would impose an undue hardship on the operation of Mid-South Food Bank's business or would change the essential functions of the position. Retaliation against an individual with a disability for utilizing this policy or seeking reasonable accommodation is prohibited. Individuals with any questions or requests for accommodation should contact the Human Resources Department.

Job Description Acknowledgement

All requirements in the job description provided herein indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Food Bank Employees may be required to perform other job-related assignments as requested.

Upon offer and acceptance of employment, the candidate will indicate their understanding of the requirements, essential functions, and duties of the position by signing a copy of this job description. The Food Bank reserves the right to make appropriate changes in this job description at management's sol