Director of Practice Operations

Role Description

We are seeking an experienced healthcare operations leader to join our consulting team in support of the launch and operational management of a national virtual physician practice for one of our healthcare clients. This role is ideal for an experienced practice operations leader who has managed physician practice operations, medical group administration, ambulatory care operations, or multi-provider healthcare environments. The successful candidate will serve as the operational quarterback responsible for coordinating the non-clinical workstreams required to establish, launch, and scale physician operations across multiple states.

The Director of Practice Operations will work closely with CWH Advisors, client leadership, physicians, clinical operations, credentialing, payer contracting, revenue cycle, legal, technology, and physician recruitment teams to ensure the practice is operationally prepared to support patient care, provider readiness, market launches, and scalable growth.

Key Responsibilities

• Lead the operational setup and ongoing administration of a national virtual physician practice.
• Coordinate practice startup activities across multiple states and support readiness for new market launches.
• Develop and implement operational workflows supporting physician practice operations.
• Establish standard operating procedures for administrative and clinical support functions.
• Coordinate physician onboarding activities from recruitment through operational readiness.
• Partner with physician leadership on scheduling, staffing, communication, and operational support needs.
• Ensure physicians have the resources, tools, workflows, and support required to begin practicing.
• Support physician satisfaction, provider communications, and operational issue resolution.
• Coordinate closely with credentialing and payer contracting teams to align provider readiness with market launch timelines.
• Monitor physician credentialing status, payer contracting milestones, and operational dependencies.
• Ensure physicians are scheduled only after required payer participation and readiness requirements have been completed.
• Maintain implementation plans across multiple operational workstreams.
• Coordinate cross-functional meetings, governance updates, milestones, and deliverables.
• Identify operational risks, escalate issues appropriately, and recommend practical mitigation strategies.
• Prepare executive dashboards, status reports, and operational updates for client and CWH leadership.
• Support implementation of policies, procedures, compliance documentation, and audit readiness activities.
• Coordinate state licensing, regulatory, and operational compliance support needs.
• Coordinate implementation of practice management systems, EHR workflows, technology onboarding, and vendor relationships.
• Support workflow optimization and process improvement as the practice scales.

Qualifications

• 7+ years of healthcare operations experience coupled with a bachelor’s degree in healthcare administration or a related field.
• Minimum of 5 years managing physician practice operations, medical group administration, ambulatory care operations, or similar provider operations.
• Experience supporting multi-provider practices or provider organizations.
• Strong understanding of physician onboarding, credentialing, scheduling, revenue cycle, compliance, and healthcare operations.
• Demonstrated project management experience with the ability to manage multiple workstreams simultaneously.
• Ability to build structure, workflows, and operating processes in a fast-moving environment.
• Strong communication skills with physicians, executive leaders, operational teams, and cross-functional stakeholders.
• Exceptional organization, follow-up, and attention to detail.
• Ability to translate operational status, risks, dependencies, and next steps into clear executive-level updates.

Preferred Experience

• Experience launching, expanding, or scaling physician practices.
• Multi-state healthcare operations experience.
• Telehealth or virtual care experience.
• Experience supporting national provider organizations.
• Familiarity with managed care contracting, payer readiness, and provider participation requirements.
• Experience with physician compensation models.
• Experience implementing healthcare technology platforms, practice management systems, or EHR workflows.
• Lean, Six Sigma, project management, or related operational certification.
• Consulting, client-facing, or project-based healthcare experience.

Success Profile

• Outstanding organizational skills and disciplined execution.
• Calm, decisive leadership in rapidly evolving environments.
• Strong ability to manage multiple priorities, stakeholders, and deadlines.
• Executive-level communication and professional presence.
• High attention to detail and strong operational judgment.
• Ability to identify risks early, escalate appropriately, and drive issues to resolution.
• Strong analytical and problem-solving capabilities.
• Collaborative leadership across clinical, operational, legal, technology, credentialing, payer contracting, and revenue cycle teams.
• A service-oriented approach focused on supporting physicians, operational excellence, and scalable practice growth.

Travel

This role is primarily remote. Travel is expected depending on client needs, implementation activities, and market-specific requirements.

Why CWH Advisors?

• Help build and launch a national virtual physician practice from the ground up.
• Work alongside experienced healthcare operators, advisors, and executive leaders.
• Apply your physician practice operations expertise in a high-impact consulting engagement.
• Support market expansion, provider readiness, and operational scalability for a growing healthcare organization.
• Contribute to practical execution and measurable outcomes that improve healthcare delivery.
• Earn competitive consulting rates in a flexible, remote-first environment.

Ready to help build and scale a national physician practice? Click Apply to join CWH Advisors as a Director of Practice Operations.