Functional Analyst

Our client is looking for a Functional Analyst, Digital Services Management. This is a high-visibility contract role serving as the connective tissue between Business Units, IT Leadership, Vendor Management, Legal, InfoSec, Privacy, and Finance to ensure third-party vendor portfolios remain operationally resilient, on budget, and aligned with strategic objectives.

Location: Greater Seattle Area, WA - Onsite/Hybrid
Duration: 6 months (contract)
Compensation: $50 - $55 per hour.
Additional Compensation: This position is not eligible for bonus or incentive compensation.
Benefits: Benefits available to eligible employees or consultants may include medical, dental, and vision insurance, paid sick leave, retirement savings plans, and other employer sponsored programs.

US citizens and those authorized to work in the US are encouraged to apply.
Work sponsorship is not currently available.

Summary:
This role blends vendor management, financial analysis, and executive reporting and dashboarding into one high-impact position. The Functional Analyst will act as a central coordination point across diverse internal stakeholder groups and external vendors, translating complex financial, contractual, and operational data into clear, actionable insights for leadership. The ideal candidate thrives in fast-paced, ambiguous environments and brings a strong mix of analytical rigor, communication skill, and contract management expertise. This position includes on-call responsibilities on a rotational basis, including availability for off-hours, weekends, and holidays.

Key Responsibilities:
- Serve as the primary liaison between Business Units, IT Leadership, Vendor Management, Legal, InfoSec, Privacy, and Finance, ensuring alignment on vendor performance, financial priorities, and operational outcomes.
- Develop complex multi-year forecasts and cost plans; manage budgets and conduct rigorous forecast-versus-actuals and variance analyses across OpEx and CapEx spend in alignment with corporate accounting standards.
- Identify financial risks before they become overages and reallocate funds across workstreams as priorities shift; support budget planning, cost management, and accurate tracking for tax and audit purposes.
- Partner with Vendor Management and stakeholders to draft, review, and manage vendor contracts including Master Service Agreements, Statements of Work, and Order Forms; drive ongoing value through negotiations, renewals, and compliance oversight.
- Design and maintain executive-level dashboards and presentations reflecting the state of digital services, vendor performance trends, and key operational metrics; present findings at monthly and quarterly business reviews.
- Develop reports and dashboards in ServiceNow for the purpose of extraction, sharing, and stakeholder presentation.
- Identify and document incident and problem trends related to vendor services; collaborate with stakeholders to determine root cause and define remediation or enhancement opportunities.
- Manage the full Purchase Order lifecycle through corporate financial and procurement systems; ensure timely contract execution, accurate budgeting, and financial payment coordination.
- Extract, format, and analyze data sets to identify anomalies and patterns; apply mathematical and statistical techniques to surface actionable insights and hidden value.
- Define, capture, and validate IT requirements and other delivery artifacts; document and manage risks, issues, assumptions, and constraints impacting delivery efforts.
- Develop and implement operational standards, processes, and procedures for new technology solutions to protect existing service commitments.
- Participate in periodic audits for solutions, planning, and delivery functions.
- Ensure timely, clear communication with appropriate stakeholders regarding high-priority issues.

Qualifications:
- 5+ years of experience analyzing data sets, deriving insights, and leveraging key data points to drive decision-making.
- Demonstrated experience in vendor contract management, including negotiating and managing supplier agreements and overseeing the full Purchase Order lifecycle.
- Proficiency in data visualization tools (e.g., Power BI, Smartsheet) with the ability to translate technical information for non-technical audiences.
- Experience managing OpEx and CapEx budgets with strong financial analysis skills, including forecast-versus-actuals and variance analysis.
- Excellent communication and negotiation skills; proven ability to build trusted partnerships across leadership, cross-functional teams, and external vendors.
- Highly resourceful, self-motivated, and accountable; demonstrated ability to thrive in fast-paced environments with shifting priorities and a high tolerance for ambiguity.
- Strong attention to detail combined with an intellectually curious, proactive approach to problem-solving.
- Ability to manage multiple concurrent projects and meet deadlines under pressure.
- Experience with ServiceNow, including report and dashboard development.
- Good understanding of corporate IT policies, procedures, and standards.
- Availability for off-hours, weekend, holiday, and 24/7 on-call responsibilities on a rotational basis.

Nice to Have:
- Bachelor's degree or equivalent work experience in Data Science, Analytics, Business, or a related discipline.
- 3+ years of professional experience delivering actionable insights through reporting, dashboarding, and presentations in partnership with business teams.
- Experience working within eCommerce domains from an IT or operational perspective.
- Advanced proficiency in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.
- Familiarity with observability and monitoring tools such as Splunk, Catchpoint, or Dynatrace.
- Strong understanding of current trends in data analysis and visualization.
- Understanding of contracts and corporate finance principles.

About Hansell Tierney:
Hansell Tierney is one of the premier staffing and recruiting companies in the Pacific Northwest. Launched in 2001, we are a woman-owned business that serves and staffs Northwest organizations by doing things the right way, not just the easiest way. Hansell Tierney partners with candidates and clients to match the best candidates with interesting local opportunities. We navigate every relationship with the highest level of discretion and service while holding ourselves accountable to our promises. Our business thrives on our deep understanding of the job market and our ability to skillfully tailor our recruitment process to meet our clients' unique needs.

This Organization Participates in E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Compensation and Benefits Disclosure
The compensation range listed above represents the expected range for this position. Actual compensation may vary based on factors including experience, skills, internal equity, and geographic location.

Benefits available to eligible employees or consultants may include medical, dental, and vision insurance, paid sick leave, retirement savings plans, paid time off, and other employer-sponsored programs.