District Manager

District ManagerThe District Manager (DM) is a dynamic leader responsible for driving operational excellence, team performance, and superior customer experiences across a portfolio of service locations – including car washes, quick lube centers, and retail convenience stores – within a defined geographic district. Reporting to the Director of Operations, this role plays a pivotal part in achieving Spotless Brands' strategic growth, financial targets, and brand standards. The District Manager (Site Operations) collaborates closely with the District Manager (Lube) and District Manager (Convenience Store) to ensure alignment across all business lines. Together, these peer leaders are jointly accountable for driving overall site performance, team coordination, and seamless customer experience.The District Manager ensures consistent execution of operational policies, facility standards, and service delivery across all sites. They lead, coach, and develop General Managers and Site Managers to maximize performance, build strong talent pipelines, and foster a culture of accountability, safety, and continuous improvement. This leader thrives in a fast-paced environment, balancing tactical execution with strategic thinking to deliver business outcomes.Success in this role requires frequent on-site presence, the ability to influence across all levels, and a relentless focus on people development, customer satisfaction, and profitable growth.Essential Functions (Other Duties as Assigned)Operational Leadership & Financial OversightOversee the daily operations, sales, and profitability of multiple locations across an assigned districtEnsure operational standards and compliance protocols are consistently executed across all business lines – including car wash, oil change, and convenience store operations – focusing on inventory control, service bay efficiency, merchandising, and retail cleanlinessAdminister and manage individual site budgets and overall district financial performance, ensuring adherence to labor targets, cost controls, and revenue goalsAnalyze operational trends across each service line and lead targeted operational improvement plans, addressing throughput times in car washes and oil change centers, shrink reduction in convenience stores, and upsell services across all locationsLead all district-level initiatives, projects, and campaigns to ensure timely execution and alignment with brand standardsFoster a culture of continuous improvement, ownership, and operational discipline at all locationsPerform other duties as assigned to support the team and the needs of the businessTalent Management & Leadership DevelopmentHire, onboard, and train high-performing Site Managers and Managers-in-Training (MIT) in collaboration with HR and the Director of OperationsBuild and execute succession plans for critical site roles across the districtProvide regular coaching, feedback, and development opportunities to direct reports, ensuring readiness for promotion and role expansionAddress employee performance concerns and implement disciplinary actions in collaboration with HR and operational leadershipPromote a people-first culture focused on accountability, inclusion, and professional growthPromote a "One Team" Spotless Brands culture across the district, leading change through consistent standards, collaboration, and team accountabilityCustomer Experience & Brand StandardsChampion consistent, high-quality customer experience at every site including car wash, lube centers, and convenience stores by holding teams accountable to Spotless Brands' brand and service standardsManage escalated customer issues with professionalism and empathy, ensuring timely resolutions and reinforcing customer trustLead district initiatives focused on improving customer satisfaction, loyalty, and service executionEncourage innovation and site-level engagement through team and individual contests or performance-based recognitionCross-Functional Collaboration & CommunicationServe as the primary point of contact between site leadership and corporate support center such as HR, marketing, maintenance, etc.Partner closely with maintenance teams to ensure all sites are operational and meet safety and service expectationsCommunicate clearly with Director of Operations to provide updates on district performance, team development, and operational risksCompliance, Safety & Facility OversightEnsure all locations comply with OSHA, company safety standards, and operational policiesEnforce the consistent use of personal protective equipment (PPE) and ensure proper inventory controlsMonitor compliance with uniform policies, site cleanliness, and preventative maintenance schedulesProvide ongoing safety training and compliance audits to ensure a safe and efficient work environmentSite Type VariationsThe core responsibilities of the District Manager remain consistent across all locations and while core duties do not change, the operational emphasis may vary slightly depending on the site type:Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed, automation, and membership sales. These sites typically operate with smaller, leaner teams where direct leadership is essential.Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience.Flex Sites: Combine full-service and express wash models and may include additional profit centers such as convenience store and/or lube center, requiring cross-functional coordination, broader staffing needs, and inventory management.Education and ExperienceHigh School Diploma or equivalent required; bachelor's degree in business, operations management, or related field preferredMinimum of 5 years of multi-unit management experience in retail, service, automotive, hospitality, or similar industriesProven track record of achieving financial goals and leading high-performing, customer-focused teamsExperience managing full-cycle talent activities including hiring, development, performance, and retentionValid driver's license and ability to travel within the assigned districtMust meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/tobacco sales, environmental safety, OSHA requirements)Must be able to successfully pass a background check in accordance with company policies and applicable lawsKnowledge, Skills, and AbilitiesKnowledgeDeep understanding of multi-unit retail or service-based operationsKnowledge of budgeting, labor management, sales forecasting, and Profit & Loss (P&L) accountabilityStrong familiarity with people development, succession planning, and HR best practicesUnderstanding of safety, compliance, and environmental standards in a service-based or operational settingSkillsExceptional leadership, coaching, and performance management skillsStrong financial acumen and ability to interpret operational and sales dataHighly effective communication, conflict resolution, and decision-making skillsStrong project management, time management, and organizational skillsProficiency in Microsoft Office Suite and operational reporting tools; familiarity with workforce management platforms a plusAbilitiesAbility to lead a geographically dispersed team while building strong relationships with trustAbility to influence without direct authority and create alignment across functionsAbility to work a flexible schedule, including evenings and weekends, and travel within the assigned districtAbility to operate in a fast-paced, results-driven environment while managing multiple prioritiesAbility to stand and walk for extended periods of time and perform light physical tasks, including site walk-throughs and basic facility assessmentsPhysical RequirementsAbility to travel frequently within assigned geographic territory or to company sponsored meetings, including driving for extended periods; travel approximately 60%Ability to walk, stand, and move, often uneven, moving and/or wet surfaces through siteAbility to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladderAbility to twist, carry, reach, push, and pull frequentlyAbility to lift and carry 50 pounds without assistance for work-related materialsAbility to work outdoors and be efficient in all weather conditionsAbility to work on your feet in a fast-paced, physically active environmentMust be able to work in an environment with varying noise