Front Desk

We Empower the Fighting Spirit in You! Front Desk Representative is the first line of contact for members and guests, delivering superior customer service while assisting members with purchases and directing membership inquiries. Essential Duties & Responsibilities Front Desk Customer Service Warmly greets members and guests as they enter and leave the club. Answers incoming calls in a professional and efficient manner and transfers phone calls promptly to the right department or individuals. Checks in members and verifies membership; signs up members for group fitness or ultimate classes. Registers prospective members and directs them to the membership department. Addresses members’ questions or directs them to the appropriate individual for better assistance. Sells supplements, apparel and other UFC Gym retail items to members. Rings up purchases on the point of sales system and provides accurate change. Maintains a professional image and behavior at all times, avoiding eating, sitting, reading, internet surfing, using a personal cell phone or other non‑work related activities. Responds professionally to requests and inquiries from guests, members, and staff. Provides information to members regarding special club events. Immediately reports or escalates to management any unsafe conditions or emergency situations. Administrative Keeps front desk and lobby neat and clean at all times. Performs opening and closing procedures for the front desk, as assigned. Attends monthly meetings or other scheduled meetings. Assists with inventory or product pricing, as needed. Calls all past due members regarding late dues and down payments. Organization Relationships The Front Desk Representative reports to the Front Desk Lead and Operations Manager and may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team. Required Qualifications Energetic with a very friendly, outgoing personality and positive attitude. Strong interpersonal and communication skills, including telephone etiquette. Strong customer service focus. Understands and follows oral and written instructions. Able to multi‑task and perform tasks with accuracy and attention to detail. Team player with a can‑do attitude. Adherence to meal and rest break periods and must clock in and out for all shift times. Minimum Certifications / Educational Level High school diploma or GED required. Current CPR and AED certification. Minimum Experience At least 6 months of customer service experience in health club, retail, hospitality or food service industry. Preferred Experience Experience with multiple phone lines; basic computer skills. Physical Requirements Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl. Occasionally lift and/or move up to 25 pounds. Ability to stand and remain on feet for a full shift. Benefits Employee discounts Free uniforms Health insurance for eligible employees Dental insurance for eligible employees Vision insurance for eligible employees Competitive salary Bonus based on performance for eligible employeesFlexible schedule Paid time off Opportunity for advancement Training & development Tuition assistance Wellness resources Disability Accommodation If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at View phone number on click.appcast.io or View email address on click.appcast.io. Equal Opportunity Employer UFC GYM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, etc. #J-18808-Ljbffr UFC Gym - Downtown Pittsburgh