Front Desk Agent

Front Office Guest Service Associate

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates.

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

Core work activities include following company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensuring uniform and personal appearance are clean and professional; maintaining confidentiality of proprietary information; protecting company assets. You will welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. You will speak using clear and professional language; answer telephones using appropriate etiquette. You will develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. You will comply with quality assurance standards. You will stand, sit, or walk for an extended period of time. You will move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. You will have attention to customer service with a professional and pleasant personality. You will be available to work a flexible schedule including evenings, weekends, and holidays. You will perform other reasonable job duties as requested by Supervisors.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.