Customer Success Manager

Navix is the financial execution layer for freight. We sit between the shipment and the payment, auditing every carrier invoice against what was agreed and turning it into clean, approved payables and receivables.We think the freight back office should run by itself, so teams can focus on higher-value work like negotiating lanes, designing networks, and fighting for service levels instead of reconciling spreadsheets. Since our founding in 2021, 3PLs, brokers, and shippers have processed more than 15 million invoices and $16 billion in freight billing through Navix. Along the way they’ve cut manual hours by 82% and added $112 million in working capital.Our platform is system-agnostic and API-first, so it plugs into the TMS and ERP systems our customers already use. We’re a fun team of industry veterans and logistics newcomers who keep things simple, partner instead of building walled gardens, and keep customers at the core of everything we build. Who We Are Navix is the financial execution layer for freight. We sit between the shipment and the payment, auditing every carrier invoice against what was agreed and turning it into clean, approved payables and receivables.We think the freight back office should run by itself, so teams can focus on higher-value work like negotiating lanes, designing networks, and fighting for service levels instead of reconciling spreadsheets. Since our founding in 2021, 3PLs, brokers, and shippers have processed more than 15 million invoices and $16 billion in freight billing through Navix. Along the way they’ve cut manual hours by 82% and added $112 million in working capital.Our platform is system-agnostic and API-first, so it plugs into the TMS and ERP systems our customers already use. We’re a fun team of industry veterans and logistics newcomers who keep things simple, partner instead of building walled gardens, and keep customers at the core of everything we build. About Your Role Navix is growing its Customer Success team, and we’re looking for a relationship-driven CSM who takes ownership, moves fast, and cares about our customers’ results. You’ll manage a portfolio of customers from implementation handoff through renewal and serve as their trusted partner, building strong relationships, and making sure they get the most out of Navix. This role reports to the Sr. Director of Customer Success and includes a bonus and quota tied to renewals and expansion. What You’ll Do Own a portfolio of customer accounts across the full customer journey: onboarding, adoption, expansion, and renewal Be part of the customer handoff and go-live journey, working alongside the Implementation team to ensure a successful go-live Learn each customer’s business and goals, and help them get real value and ROI from Navix Monitor account health and usage, spot risk early, and act on it before it becomes a problem Drive renewals and find expansion opportunities within your accounts Run regular check-ins and business reviews that focus on results, not just status updates Track your book against key CS metrics like retention, CSAT, time-to-value, and adoption Help build and improve the playbooks and processes our team runs on Who You Are A self-starter who doesn’t wait to be told what to do. You see a gap and fill it. Someone with a get-it-done mindset who follows through and owns outcomes You genuinely care about the customer journey and want every customer to have a great experience A clear communicator who builds trust quickly with customers and internal teams Comfortable in a fast-moving environment where things are still being built Organized enough to juggle multiple accounts without dropping the ball What You’ll Bring 3+ years in customer success, account management, or a similar client-facing role, ideally in B2B SaaS Experience managing renewals and expansion against a quota or revenue target Comfortable using data and CS tools to manage account health Freight, logistics, or supply chain experience is a big plus, especially freight audit, TMS platforms, or carrier invoicing Bonus Experience 2+ years in either Freight Technology or Accounting Technology Software firms 2+ years of HubSpot Experience 3+ years of enterprise account mgmt./customer success experience How We Work We work sane, sustainable, and flexible working hours. We offer 20 days of PTO and have a genuine, supportive culture around work-life balance and boundaries. We are consistently building, refining, and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization. You are empowered to choose an environment that maximizes your happiness, engagement, and ability to reach our shared goals. Some of us work near or in corporate offices (pandemic permitting) but many of us work remotely full-time. While travel is minimal, however, a valid passport is required. We provide comprehensive benefits to reward and support our employees. Equal Opportunity Statement Navix is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other protected statuses.As a globally diverse team, Navix is committed to fostering an inclusive workforce and creating an environment where all employees can thrive and contribute to our collective success. Navix participates in the federal government’s E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please CLICK HERE. #J-18808-Ljbffr Navix