IT Support Specialist

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The IT Site Lead for Beckman Coulter Diagnostics is responsible for site support at our Southfield (Lumigen) office that drive significant impact to the organization. This position is part of the Lumigen business unit and will work directly with our Enterprise Technology Services organization located in Southfield, Michigan and will be on site. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the America’s Site Support team and report to the Lumigen Business Unit with a dotted line reporting into the East Coast Manager for Site Support responsible for site support in at multiple locations in the U.S. and Canada. If you thrive in a multifunctional role and want to work to build a world‑class Information Technology organization—read on. In This Role, You Will Have The Opportunity To Provide high quality technical support to associates in a Windows environment, troubleshooting and resolving a variety of issues while also providing basic network and system support working with responsible colleagues to maintain the infrastructure. Manage the lifecycle of tickets (incidents, service requests, change requests) through resolution or escalation while using Daily Management to ensure that Service Level agreements and Key Performance Indicator targets are being met and constantly improved. Participate and potentially lead projects - both at the local level and regional/global level and coordinating with cross functional teams to ensure project objectives are met. Responsible for the OT Lumigen network, working with contractors and the business to support connectivity for critical systems for the business. The Essential Requirements Of The Job Include A BA/BS degree is preferred in IT, MIS, or similar field. Alternative degree with certifications/experience or relevant work experience will be considered. 4+ years of experience working in an IT department or providing IT Services in a Windows environment (Windows 10/11, Windows Server, MS Office, basic networking knowledge, etc.) Strong interpersonal communications skills and the ability to interact with non-technical users, ability to work independently and as part of a team in a fast-paced environment. Ability to prioritize work effectively, as well as to organize work and track progress. Must be dedicated to achieving goals and meeting commitment dates. Must have reliable transportation to the assigned office to be on time for their shift as well as on call duties as necessary. Travel, Motor Vehicle Record & Physical/Environment Requirements Ability to travel – limited travel when needed, typically only once a year for a couple of days for conferences. Ability to lift, move, or carry equipment up to 40lbs as needed. It would be a plus if you also possess previous experience in Highly regulated industries (Medical, Banking, etc.) Lean Manufacturing, Agile methodologies, and project management. Experience in a distribution environment, with critical automation where interruptions impact on time delivery and revenue. Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr