Call center agents

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Job Title: Call Center Agents
Location: South Charleston, WV

The candidate Should be comfortable working any shift from 8 AM EST - 10 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday.

Job description -
• Promote and retain products and services.
• Experience in customer retention or sales and call center operations.
• Prior experience in a call center environment is required.
• Deliver excellent customer service over the phone.
• Negotiate and process save/service order requests from customers.
• Interact with customers patiently, tactfully, and efficiently.
• Clearly explain applicable fees and adjustments to customers.
• Offer product and service options tailored to customer needs.
• Demonstrate active listening skills.

Follow structured call flows to enhance the customer experience.

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Vacancy posted 15 hours ago

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