Case Management Coordinator

Job Description

Job Description

PURPOSE OF POSITION:   Case management Coordinator is responsible to lead, evaluate, and manage case management and youth services to youth ages 18-22 in the safe haven as they transition to independence. The coordinator will work with team members to enhance service quality to the youth and ensure program activities align with the organization’s mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES:Covenant House Florida reserves the right to unilaterally modify, remove, or add to any of the following:

• Provide professional and administrative supervision and support to a team of Intensive case managers and advisors. These services must be rendered in a culturally competent manner according to CHF Mission, Principles, and Core Values.
• Manage case management operations. Coordinate daily/weekly case management activities in coordination with team members and program leadership. Work with team members to assess current operations, make recommendations of appropriate program design and enhancements, and shape the vision and goals of the program’s transition services. 
• Support positive interactions between youth and staff, providing guidance on resolving conflicts and improving service quality.  Maintain safety by assisting in de-escalation when necessary, using appropriate verbal behavioral de-escalation techniques. Must be certified and up to date in Nonviolent Crisis Intervention Training. 
• Provide oversite of assigned grant funded programs to ensure maintenance and quality assurance of accurate and high-quality client records.  Ensure that documentation is completed in a timely manner and meets the standards established by state license requirements, funding sources, and agency policies, including filing and tracking data for grant objectives. Utilize and monitor youth information on the agency official data system ETO (Efforts to Outcomes) including all other assigned database systems.
• Responsible for ensuring all case managers and advisors are addressing and documenting cleanliness concerns with residents and assists case managers and advisors in creating a path of success for the youth to follow. Reports all maintenance concerns to the Operations Department.
• Provide on-site, senior leadership for Crisis Shelter management (RAOD coverage) as assigned.   Provide Administrator on-call services by assisting in problem-solving and/or troubleshooting on youth medical concerns and community issues.
• Participate in the recruitment and onboarding of case managers and residential advisors, fostering a positive onboarding experience.
• Mentor and coach employees to competence for diverse learners including individual support meetings, group supervisions and workshops.
• Facilitate team building activities and provide motivational support by assisting with team member recognition and retention activities. Provide a supportive work environment by creating a culture of inclusion, equity and joy.
• Collaborate with organizational leaders at various levels to ensure successful delivery of innovative, trauma- informed best practice services to residents. Build and maintain active partnerships with community agencies to address and support the diverse needs of the youth we serve.
• Drive agency vehicles to escort youth to and from various appointments, if needed.

JOB REQUIREMENTS:

EDUCATION:

Bachelor’s degree in Psychology, Social Work, Behavior Analysis, or related field required; Master’s degree preferred.

EXPERIENCE:

Two (2) years of relevant experience in a leadership or team-support role, ideally within case management or a related field. Two years of case management experience working with at risk youth preferred. Relevant education, certifications, and/or work experience may be considered 

SCHEDULE: 

This position requires flexibility to meet the needs of youth which may take place outside of regular Monday-Friday business hours; this may include evenings, weekends, and mid shifts. However, this position is typically scheduled Monday-Friday from 9a to 5pm.  This position is onsite and does not have the ability to be remote. 

SKILLS:

Must be a self-starter and team player with the ability to work well with others. Ability to promote a positive work environment, provide constructive feedback, and exercise appropriate authority when needed.  Must have demonstrated ability to maintain order and exercise appropriate judgement in crisis situations including the physical ability to intervene in critical or emergency situations. Excellent communication skills as demonstrated by concise, timely and professional correspondence, both written and verbal. Demonstrated understanding of conflict resolution skills and sensitivity to culturally diverse populations and computer literacy is required.

TRANSPORTATION :

Must have a valid FL driver’s license and good driving record.  May need to transport clients/staff if required using agency transportation.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud. Must be able to lift up to 20 lbs. on occasion, bend, sit and stand for prolonged periods of time.     Some weekend/holiday work may be required.  

SUPERVISORY DUTIES:

This position performs supervisory duties and is the supervisor/Residential Administrator on Duty (RAOD) during the shift

EQ UIPMENT USED:

Must be proficient in usage of MS Word, Excel, Outlook, and internet-based software.