Front Desk Representative

Front Desk RepProvides support to administrative office staff assuring a smooth departmental workflow. Responsible for daily tasks such as checking in, checking out, collecting payments, answering telephones, messages, electronic EMR usage, routing calls, reviewing charges, scheduling procedures and on occasion working in coordination with the clinical staff.Essential Functions:Greeting patientsPerforming check-in proceduresMaintaining current demographic and insurance information in computer and in the chartPerforming office opening procedures, co-pay/co-insurance collection, and assisting patients as neededPrimary focus is servicing patients in the lobby with backup for phones and other front office personnelRequirements:High School Diploma, with 1-2 years experience in healthcare backgroundKnowledge of clinic policies and proceduresKnowledge of computer systems, programsKnowledge of medical terminologyMust be able to multi – taskMust be able to express compassion and kindness to patients calling and being seen in the officeMust maintain a professional and upbeat attitudeSkill in written and verbal communication and customer relationsAbility to work with effectively with medical staff, Management, authorizations, external agencies and patientsRequires sitting and standing associated with a normal office environmentNormal busy office environment with much patient contactOccasional evening or weekend workBenefits:Comprehensive health, dental, and vision insuranceHealth Savings Account with an employer contributionLife InsurancePTO401(k) retirement plan with a company matchAnd more!Equal Employment Opportunity & Work Force DiversityOur organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.