Lead Field Service Technician
System One Holdings, LLC
Lead Field Service Technician Location: Imperial, PA (75% Travel)
Type: Full-Time
About the Opportunity System One is seeking a Lead Field Service Technician to support a global industrial technology organization that provides specialized equipment and service solutions for heavy industry and training environments. This role supports equipment service projects in two primary sectors:
Position Overview The Lead Field Service Technician will act as a senior technical resource and field leader responsible for supporting equipment installation, maintenance, repair, and troubleshooting activities at customer sites nationwide. This individual will serve as a right-hand technical leader, ensuring field work meets company standards while helping develop the field service team and maintaining strong customer relationships during onsite service activities.
Travel Expectations This position requires approximately 75% travel throughout the United States. Typical travel schedule includes:
Key Responsibilities
About System One System One, along with its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., delivers specialized workforce solutions and outsourced services across North America. We connect skilled professionals with leading organizations across engineering, energy, manufacturing, construction, and technology industries. Ref: #282-Eng Pgh
Type: Full-Time
About the Opportunity System One is seeking a Lead Field Service Technician to support a global industrial technology organization that provides specialized equipment and service solutions for heavy industry and training environments. This role supports equipment service projects in two primary sectors:
- Fire training simulator systems used at airports, firefighting academies, and military bases
- Steel mill processing equipment used in heavy industrial manufacturing environments
Position Overview The Lead Field Service Technician will act as a senior technical resource and field leader responsible for supporting equipment installation, maintenance, repair, and troubleshooting activities at customer sites nationwide. This individual will serve as a right-hand technical leader, ensuring field work meets company standards while helping develop the field service team and maintaining strong customer relationships during onsite service activities.
Travel Expectations This position requires approximately 75% travel throughout the United States. Typical travel schedule includes:
- 1-2 trips per year: 1.5-2 weeks in duration
- 1-2 trips per year: 1-1.5 weeks in duration
- Remaining travel typically consists of Monday-Friday service trips or short regional trips (1-2 days)
Key Responsibilities
- Perform planned maintenance, troubleshooting, repair, and installation of industrial equipment at customer sites
- Lead and supervise field service crews while ensuring work meets company standards
- Train and mentor technicians on service procedures and best practices
- Prepare tools, materials, and documentation required for field service visits
- Interpret electrical schematics, wiring diagrams, and mechanical drawings
- Perform electrical and mechanical troubleshooting on industrial systems
- Serve as the primary customer liaison onsite, explaining repair work, equipment issues, and maintenance requirements
- Complete service reports, time reports, and customer acceptance documentation
- Respond to planned and emergency service calls
- Ensure all work is performed safely and professionally
- Minimum 5+ years of experience in an industrial maintenance or field service environment
- Experience leading crews or supervising field technicians
- Strong mechanical and electrical troubleshooting experience
- Ability to read and interpret electrical schematics and mechanical drawings
- Proven ability to work independently in field environments
- Experience traveling professionally for service work nationwide
- Valid driver's license
- Ability to access secure facilities such as airports, military bases, and industrial sites
- Ability to travel via air and vehicle for extended periods
- Maintenance or service work on industrial or production machinery
- Experience in steel mill environments
- Experience with public safety or fire training equipment
- Background as an:
- Automation Technician
- Industrial Electrician
- Industrial Mechanic
- Field Service Technician
- Experience with industrial gas systems is a strong plus
- Customer-facing field service experience
About System One System One, along with its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., delivers specialized workforce solutions and outsourced services across North America. We connect skilled professionals with leading organizations across engineering, energy, manufacturing, construction, and technology industries. Ref: #282-Eng Pgh
Vacancy posted 2 days ago
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