Senior Operations Manager

Location: Springfield, MO - Willow Springs, MO 65793 Summary Oversee, manage, and supervise the company’s transportation operation ensuring service meets or exceeds clients’ (FedEx Ground) expectations. Supervise managers and all drivers for the assigned terminal. Essential Duties and Responsibilities Promote sustainable behavior change focused on safe practices Manage the day-to-day company operations for one designated terminal Proficient in DRO, Ground Cloud, and payroll software systems Monitor and manage operational costs Establish productivity goals Implement and enforce employee handbook and company’s policies and procedures Have knowledge and understanding of contractual obligations and expectations Document performance issues, safety issues, etc. Able to anticipate personnel needs and schedule accordingly Train managers to serve as back-up Create and maintain work schedules for all drivers Interview driver candidates Serve as point of contact for all personnel issues/questions Serve as replacement/overflow driver when critical Serve as backup to other managers when needed Possess excellent oral and written communication skills Communicate with supervisor all significant issues, recommendations, and decisions Comply with government rules and regulations related to transportation, labor issues, safety requirements, and environmental issue Supervisory Responsibilities Make personnel decisions regarding compensation, promotions, discipline, and termination of subordinates in accordance with company policies Conduct performance reviews in a timely manner Qualifications and Education Requirements Minimum of 6 months FedEx Ground driving experience; able to multi-task; solid time management skills; goal oriented; adaptable to change; excellent communication skills; high ethical standards; good interpersonal skills; ability to make decisions; excellent organization skills. Preferred Skills Supervisory experience. ADA Requirements Able to push, pull, and/or lift 150 pounds; stoop, reach, stand, walk, grasp, feel, talk, hear, and see. Environmental Hazards Exposure to loud noises and fumes/vapors/odors. Equal Opportunity Employer KTB Transport, Inc. is an equal opportunity employer. #J-18808-Ljbffr