Operations Management Sr. Consultant

Operations Management Sr. Consultant

As a CBRE Operations Management Sr. Consultant, you will execute complex, cross-functional projects that strengthen departmental operations, drive strategy execution and improve organizational effectiveness. In support of the Ops Director and audit management, you will translate leadership priorities into actionable plans, produce clear and timely updates for senior leaders, remove operational impediments and improve workflows, reporting, and decision support through process optimization and technology enablement (including automation and generative AI where appropriate).

This job is part of the Operations Management job function and reports to the Operations Director. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do:

• Interpret complex data, plan work, and refine techniques during the project. Assess unusual circumstances, varied techniques, and incomplete or conflicting data.
• Monitor the performance of strategies and project teams. Highlight and improve areas of risk or underperformance and develop solutions.
• Support in developing and implementing training programs for all functional group employees, including administration of the Learning and Development intranet platform and tracking within Talent Coach.
• Troubleshoot and resolve escalated inquiries and requests from internal and external clients.
• Evaluate department processes and procedures and identify opportunities to improve service delivery. Make recommendations to management.
• Compile a variety of complex operating, financial, and statistical information reports.
• Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems.
• Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objectives.
• Showcase expertise in own job discipline and in-depth knowledge of other job disciplines within the organization function.
• Coach others to develop in-depth knowledge and expertise in most or all areas within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Anticipates potential objections and persuades others, often at senior levels and of divergent interest, to adopt a different point of view.
• Impact the achievement of customer, operational, project, or service objectives across multi-discipline teams.
• Work is guided by functional policies which impact the design of procedures and policies.
• Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals.
• Communicate difficult and complex ideas with the ability to influence.
• Support the Ops Director with recurring status updates and dashboards for priorities, risks, progress and action plans.
• Establish data definitions/standards for metrics and define, track and report (cycle time, throughput, capacity, SLA, etc.) to improve transparency and accountability.
• Facilitate planning/status routines and retrospectives to surface impediments and drive follow-through.
• Develop and maintain operating procedures, templates and standards to scale consistency.
• Partner with stakeholders to implement tools, dashboards, automation and gen AI use cases to improve reporting and efficiency.
• Track cross-team dependencies, decisions and action items, escalating risks and proposing options to keep delivery on track.

What You'll Need:

• Bachelor's Degree preferred with a minimum of 8-10 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• The innovative mentality to develop methods that go beyond existing solutions.
• Ability to solve unique problems using standard and innovative solutions having a broad impact on the business.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Experience using audit/GRC technologies.
• Expert organizational skills with an advanced inquisitive mindset.
• Highly sophisticated math skills. Ability to calculate somewhat complex figures such as percentages, fractions, and other financial-related calculations.
• Ability to synthesize complex info into executive-level communications.
• Dashboards/metrics experience (Excel + Power BI or similar) to create/maintain reporting and status.
• Process improvement/change experience (Lean/Six Sigma mindset).
• Exposure to workflow tools + automation/gen AI and identifying practical use cases to continuously improve and optimize practices.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, experience, and location. The minimum salary for the Operations Management Sr. Consultant position is $90,000 annually and the maximum salary for the Operations Management Sr. Consultant position is $125,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, experience, and location. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity:

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).