IT Support Engineer

Job Details Location: Ashby Lumber Concord - Concord, CA 94520 Salary Range: $80,000.00 - $105,000.00 This job is 100% on-site at our Concord, CA location & not eligible for remote work Responsibilities Provide IT support by troubleshooting and resolving OS, desktop applications, and mobile device issues Prioritize, complete, and escalation helpdesk tickets as required Configure computer operating systems and applications Manage VOIP phone system Basic understanding of networking Adhere to all security processes and procedures Follow policies and procedures to ensure all supported computer equipment meets business requirements and operates at peak performance Qualifications 2+ years of experience providing IT support or in a related field Ability to troubleshoot desktop applications such as Microsoft Office, Chrome, and other common desktop applications Experience with Google Workspace Ability to troubleshoot third‑party software systems Working knowledge of and troubleshooting Windows 11 and Linux operating systems Supporting mobile devices, specifically using an MDM with iPhones and Android based devices Experience troubleshooting printers Experience supporting Audio/Video systems Entry‑level understanding of Microsoft Domain Services such as Active Directory and Group Policies Ability to work in a team environment as well as being self‑directed Must be independent, self‑motivated, detail‑oriented, highly organized, and able to multitask Ability to support remote users Ability to lift up to 50 pounds Availability to work in our Concord, CA facility on a daily basis Bonus Experience PCI compliance and security issues Epicor Eagle Point of Sale system management Knowledge of Proxmox virtual environment and Proxmox Backup Server Network configuration and management, including VLANs Router and switch management, including Mikrotik and Ubiquiti devices Experience with VPN overlay networks, specifically Tailscale and Zerotier Benefits Medical/Dental/Vision Generous HSA Plan with Employer Contributions 401(K) & Profit Sharing Company Bonus Program PTO Excellent Employee Discounts Fun Employee Appreciation Events Employee of the Month Program #J-18808-Ljbffr Ashby Lumber Co