Customer Service and Schedule Coordinator

$20 - $25 per hour

Opportunity Interactive

Job Description
Job Description
Customer Service and Schedule Coordinator
Location: Indianapolis Metro Area
Compensation: $20-$25 per hour, based on experience
Schedule: Full-time, Monday-Friday
A growing, established home services company in the Indianapolis metro area is hiring a Customer Service & Schedule Coordinator to support daily operations and customer experience. This role is a strong fit for someone who is organized, responsive, and comfortable managing a high volume of calls while keeping schedules running smoothly behind the scenes.
About the Role
This position blends customer service with scheduling coordination. You will be the first point of contact for incoming service requests while also working closely with field technicians to ensure the day is structured efficiently. Your ability to stay ahead of scheduling needs and communicate clearly will directly impact team performance and customer satisfaction.
What We're Looking For
Prior experience in customer service, scheduling, or coordination within HVAC, plumbing, electrical, or a similar service-based industry preferred
Strong multitasking ability with a high level of organization
Clear and professional communication skills over the phone and internally
Ability to stay calm and make decisions in a fast-moving environment
Attention to detail when managing schedules and customer information
Experience with CRM systems, dispatch boards, or scheduling software is a plus
Reliable, team-focused, and able to take ownership of your role
Compensation and Benefits
Medical, dental, and vision insurance
Paid holidays and PTO
401(k) with company contribution
Training and ongoing support
Growth opportunities into senior coordinator or office leadership roles
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.

Vacancy posted 4 days ago

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