Customer Service Specialist

Customer Service Specialist

Overview As a Customer Service Specialist, you will serve as a trusted business partner to customers and internal stakeholders, managing customer accounts and order fulfillment activities throughout the order-to-cash process while ensuring an exceptional customer experience. Working cross-functionally with Sales, Distribution, Supply Chain, Accounts Receivable, Claims, and other internal teams, you will help drive efficient order fulfillment, resolve customer issues, and deliver outstanding customer support. Success in this role requires strong relationship-building skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. You will play a critical role in supporting customers, ensuring operational excellence, and contributing to business success through exceptional service and effective problem solving.

Key Responsibilities

• Customer Relationship Management
• Order Management & Fulfillment
• Customer Issue Resolution
• Operational Excellence
• Compliance & Process Excellence

Qualifications

• High school diploma or equivalent plus 4+ years of customer service, customer account management, or order management experience; OR some college coursework with relevant customer service and order management experience.
• Strong customer service, problem-solving, and conflict-resolution skills.
• Excellent verbal and written communication skills with the ability to interact professionally with customers and cross-functional teams.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Ability to work independently while contributing to a collaborative team environment.
• Strong analytical and problem-solving capabilities.
• Understanding of order-to-cash processes, customer account management, and supply chain interactions.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Experience utilizing Microsoft Copilot or similar AI-powered productivity tools to support communication, documentation, analysis, and operational efficiency.
• Experience working with ERP systems, preferably PeopleSoft.
• Ability to learn and maintain knowledge of Bausch + Lomb products, systems, policies, and procedures.
• Demonstrated adaptability and commitment to continuous improvement.

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Supply Chain, Communications, or a related field.
• Experience supporting direct trading partners, distributors, or B2B customers.
• Experience working in customer service, customer operations, order management, supply chain support, or a related environment.
• Experience supporting complex customer accounts within a regulated industry.

Work Environment

This role is eligible for our hybrid work schedule allowing for up to 2 days/week of telecommuting from home and 3 days/week in our Bridgewater, NJ corporate office. This position may be available in the following location(s): US - Bridgewater, NJ

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For U.S. locations that require disclosure of compensation, the starting pay for this role is between $28.00 and $31.25 per hour. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.