CSR

Receptionist Position at Aston Veterinary HospitalAston Veterinary Hospital seeks customer service focused individual to join their growing reception team! The primary job for a receptionist is to exceed our client's expectations for outstanding client service while creating a warm and welcoming impression. A good receptionist is a "people person" who enjoys working with diverse clients and is caring, friendly, and efficient.The receptionist must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. The position is part crowd control, part efficiency expert, and part records manager. Receptionists answer the phones, differentiate between routine and emergency cases, schedule boarding/grooming appointments, greet clients, admit and check out clients, process payments and manage financial information, and communicate between clients and other staff.Receptionist's must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations.Receptionists should have a firm belief in the quality of care we provide and communicate this sense of assurance to our clients. The receptionist must know and understand our services and recommendations and be able to clearly communicate these to our clients.Providing for patient and client comfort by keeping the reception area clean and presentable is part of the daily routine. Ultimately, it is the receptionist who is responsible for creating a good first and last impression on our clients. The importance of this role cannot be over emphasized.Job ResponsibilitiesProvide compassionate care to all patientsGreet clients and pets by nameAnswer phones promptly and professionally using a multi-line phone systemReceive and transmit faxesTake and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document informationNote in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action requiredCheck medical and computer records for accurate client addresses, phone numbers and e-mails.Answer clients' questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and diseasePrepare consent forms, estimates/treatment plans and be able to discuss the hospital's financial policies with clientsPrepare health certificates and/or proof of vaccination as requested by the clientMaintain a clean, neat reception area and front deskExplain invoices to show value for the care provided, stating all services and products before the totalCollect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checksKnow fees for routine servicesRetrieve, update and file patient medical recordsClean up after pets' accidents in the reception area, exam rooms and exterior sidewalksRecognize emergency situations, enlisting the aid of doctors and techniciansMaintain food and supply storageCommunicate with clients in person and on the phoneAttend monthly mandatory staff meetingsAttend mandatory continuing education seminarsEducational Requirements & Skills NeededEducational Requirements: High school diploma or equivalent, some college preferredMinimum age requirement of 18 years oldAbility to read and comprehend instructionsEffective communication with clients in person and by phoneAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimalsAbility to work with computer-based veterinary softwareExceptional customer service skillsAbility to work in a fast-paced environmentBenefits & PerksCompetitive hourly pay plus bonus opportunitiesMedical, dental and vision insuranceMental health and wellness resources available 24/7Paid time off, paid holidays, and parental leaveAnnual scrub allowance401(k) with employer contributionEmployee pet discounts and much more!