Vice President, Program Manager

Job Description

Join a team where you can turn big priorities into measurable outcomes and help leaders deliver work that matters. You’ll build the operating rhythm, visibility, and follow-through that enable great customer experiences.

As a Vice President, Program and Project Manager in Customer Experience and Benefits, you will connect strategy to execution by defining scope, aligning stakeholders, managing dependencies, and driving clear, accountable delivery. You will build governance, reporting, and operating routines that help teams prioritize work, remove blockers, and deliver commitments with confidence.

Job responsibilities

• Lead complex programs from planning through delivery, defining scope, timelines, ownership, risks, dependencies, and success measures
• Translate strategic priorities into actionable workplans, operating cadences, and executive-ready updates
• Align cross-functional partners to resolve blockers, manage trade-offs, and maintain delivery momentum
• Establish governance routines that improve prioritization, execution discipline, and accountability
• Create and maintain project artifacts including plans, status reports, decision logs, and issue trackers
• Drive launch and implementation readiness by coordinating partners, milestones, and risk mitigation plans
• Communicate clearly with stakeholders to set expectations, surface decisions needed, and keep updates concise and action-oriented
• Track outcomes using milestones, risks, and key performance indicators (KPIs) to support decisions and continuous improvement

Required qualifications, capabilities, and skills

• 5+ years of experience in program management, project management, product operations, business management, or strategy execution
• Demonstrated experience leading cross-functional programs with multiple workstreams and senior stakeholders
• Strong executive communication skills, including synthesizing complex topics into clear updates, recommendations, and decision points
• Strong organizational skills, including the ability to create structure, manage ambiguity, and drive follow-through
• Analytical approach to program execution, including experience using metrics, milestones, risks, and status reporting
• Experience managing dependencies, issues, timelines, and stakeholder expectations across teams
• Ability to influence without direct authority and build trusted relationships across business, product, technology, design, analytics, operations, risk, legal, compliance, and controls
• Proficiency with standard business tools and comfort creating polished, executive-ready materials
• Experience operating in regulated or risk-based environments
• Working knowledge of Agile ways of working, product development lifecycles, backlog management, and launch readiness practices

Preferred qualifications, capabilities, and skills

• Experience in financial services or customer-facing digital products
• Experience with customer experience, benefits, rewards, servicing, or engagement capabilities
• Experience supporting product teams through launches, delivery management, product operations, or transformation initiatives
• Experience using automation, data visualization, or reporting tools to improve tracking, insights, and decision-making
• Ability to mentor teammates, promote best practices, and support a culture of learning and accountability

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.