Front Office Manager

Front Office ManagerIf you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Resort is a fit for you! We are one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay, and our associates love to work!The Sheraton San Diego Resort is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, food provided.The Front Office Manager is responsible for the overall front office operation and associates. Areas of responsibility include Bell Staff, PBX/Guest Services and Shuttle Drivers. The Front Office Manager champions hotel strategies that deliver performance and guest service to meet and exceed the needs and expectations of ownership, the Sheraton Brand, guests and associates while maximizing financial performance.The salary for this position is $75,000 - $85,000 based on experience.Education/Experience2 years of leadership experience in a resort or hotelPrevious supervisory experience is requiredHospitality degree preferred or equivalent combination of education and experienceWork HoursWill be required to work flexible scheduled shifts based on business needsScheduling includes holidays, nights, and weekends based on business needsJob RequirementsUnderstand the mission, vision, and goals of the hotelStrong computer skills and proficiency in Microsoft OfficeStrong leadership skills and the ability to apply them in a dynamic environmentEstablish goals and objectives for the departmentWell organized, focused, and complete all work assignedWork cohesively with co-workers and all departments as part of a teamBuild morale and promote positive employee engagementFollow all appropriate policies and procedures while constantly striving to improve standards of operationsAbility to read, comprehend, and write instructions, correspondence, reports, and memosAbility to communicate verbally and electronically with guests, management, co-workers, members, and marina tenantsAbility to define problems, collect data, establish facts, and draw valid conclusionsMust be able to stand and walk for 8 hours a dayMust be able to push and pull carts and equipment weighing up to 50lbs occasionallyEssential Job DutiesManages the day-to-day front office operation ensuring Marriott Brand and Peregrine Hospitality standards are met and exceeded providing a 4 Diamond experience to our guestsAchieves and exceeds departmental goals including performance, budget, team, and guest service goals, etc.Manages department controllable expenses to achieve or exceed budgeted goalsResolve problems/issues to the satisfaction of involved partiesCollaborates with hotel department leaders to facilitate increased levels of communication and guest satisfactionChampions a 4 Keys to creating guests for life approach to service and provides timely guidance, feedback and individual coaching to associates when neededDemonstrates knowledge of job-relevant issues, products, systems, and processesManages the overall maintenance, daily upkeep, and cleanliness of front office areasVerifies property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)Responds promptly and appropriately in accordance with local operating procedures in the event of an emergencyCarries out supervisor responsibilities in accordance with hotel policies and standard operating proceduresFollow all additional duties as assigned by managementAll duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: View email address on click.appcast.io San Diego Resort is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.