IT & Network Support Specialist

Job Description

Job Description

Fort William Henry is seeking an IT & Network Support Specialist to serve as the primary onsite resource for day-to-day technology support across our hotel, restaurants, banquet facilities, museum, retail operations, and administrative offices.This position is ideal for a hands-on IT professional who enjoys troubleshooting, supporting end users, working with a variety of business systems, and maintaining physical technology infrastructure. The Specialist will work closely with FWH management, department leaders, and technology vendors.The role is focused on onsite support, troubleshooting, installation, maintenance, documentation, and vendor coordination.

Salary: $24-$28/hour based on experience

Schedule:

This is a full-time, onsite position. Fort William Henry operates seven days per week, and occasional evening, weekend, holiday, or after-hours availability will be required for critical technology issues, system upgrades, events, and special projects.

Benefits:

Matching 401K

Paid Sick Leave

Vacation and Holiday pay

Hotel Discounts 

Career Development and Advancement Opportunities 

50% off Meals during working hours

Job Responsibilities:

· Serve as the primary onsite contact for employee IT support requests.

· Troubleshoot computers, printers, phones, tablets, POS equipment, software, network connectivity, and other technology issues.

· Support technology used throughout hotel, restaurant, retail, museum, event, and administrative operations.

· Assist users with Microsoft 365, email, passwords, shared resources, and common business applications.

· Install and replace computers, printers, network equipment, wireless access points, cameras, phones, POS devices, and peripherals.

· Run, terminate, test, label, and organize network cabling.

· Perform basic troubleshooting of wired and wireless networks, switches, access points, and connected devices.

· Maintain network closets, equipment rooms, cabling, and IT work areas.

· Assist with employee technology setup, moves, changes, and offboarding.

· Coordinate with software providers, telecommunications vendors, and our IT consultant when issues require escalation.

· Provide onsite assistance to outside technicians performing remote troubleshooting or configuration work.

· Maintain IT documentation, system information, equipment inventories, troubleshooting procedures, and Standard Operating Procedures.

· Assist with technology upgrades, installations, replacements, and special projects.

· Support cybersecurity and PCI-related procedures established by FWH and its outside technology providers.

· Participate in after-hours, weekend, and holiday support for critical technology issues as needed.

FWH’s existing IT function includes support of computer systems, network infrastructure, property technology, telecommunications, and operational systems across the property.

Technology Environment:

The position will support a diverse hospitality technology environment that may include:

· Microsoft 365

· Hotel property management systems

· Restaurant and retail POS systems

· Museum ticketing and booking systems

· Payroll and labor-management systems

· Hotel electronic door locks

· Payment-processing equipment

· Telephone and telecommunications systems

· Security cameras

· Workstations, printers, tablets, mobile devices, and other network-connected equipment

Experience with every system is not required. The successful candidate should be comfortable learning new platforms, troubleshooting issues, and working with vendors when specialized assistance is needed.