Senior Account Manager - Multifamily/HOA

Job Description

Job Description

Location: Hybrid:Yuba City, Chico, CA.

Location Status:   Work will be primarily performed onsite at our office or remotely by telecommuting from your home office 2 - 4 days per week. Occasional travel to and work from other Race offices or other off-site locations may be required.

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Compensation: $70,304 - $80,000 per year

5 Days/8 Hours

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Senior Account Manager - Multifamily/HOA is responsible for driving sales growth by managing and expanding relationships with multifamily and homeowners association (HOA) clients, increasing the company’s footprint within MDU and HOA communities while serving as the primary point of contact for account support, service coordination, and issue resolution. This role partners closely with property managers, board members, and internal teams to ensure service delivery meets contractual commitments and client expectations. The Account Manager proactively identifies client needs, communicates service updates, and supports retention and satisfaction across assigned accounts while maintaining a strong understanding of company products, services, and processes.

Requirements

Qualifications and Experience:

•Eligibility for US Employment without sponsorship

•Minimum of 18 years of age

•A valid driver's license, subject to successful verification through a DMV check, is mandatory

•Bachelor’s degree (B.A./B.S.) Business Administration, Communications, Real Estate, or a related field, or equivalent professional experience

•Minimum of 3–5 years of experience in account management, client services, property management support, telecommunications, utilities, or a related industry

•Proven experience in account management, client services, or supervisory roles, with 3-5 years of progressively responsible experience managing multifamily, HOA, property management, telecommunications, utilities, or related service-based accounts

•Demonstrated experience managing complex client relationships and service agreements independently

•Strong knowledge of multifamily and HOA operational structures, including property management and board governance processes

•Proven ability to analyze account performance, identify risks and opportunities, and recommend solutions to improve client satisfaction and retention

•Excellent written and verbal communication skills, with the ability to present information clearly to diverse stakeholders, including executive leadership and HOA boards

•Proficiency in CRM platforms, reporting tools, and Microsoft Office applications

•Ability to manage multiple accounts and priorities with minimal supervision in a fast-paced environment

•The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication

•Bilingual communication skills are considered a plus, particularly when serving diverse communities

Skills:

•Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications

•Functional use of common office equipment, computers, and office software

Essential Duties and Responsibilities:

Account Management & Client Relationship Oversight

•Serve as the primary strategic point of contact for assigned multifamily and HOA accounts, building and maintaining strong long-term client relationships

•Independently manage client communications, expectations, and service plans to ensure contractual obligations and performance standards are met

•Advise clients on service options, enhancements, and best practices aligned with their operational needs

Strategic Planning & Problem Resolution

•Analyze account performance, service trends, and client feedback to proactively identify risks, escalation needs, and improvement opportunities

•Exercise independent judgment to develop and recommend solutions to complex service, operational, or relationship challenges

•Lead issue resolution efforts by coordinating cross-functional teams and guiding outcomes to completion

•Analyzes account-related costs and stakeholder involvement, identifies opportunities for cost-sharing or value exchange, and develops business justifications to support service investments and client decisions

Cross-Functional Collaboration & Leadership Support

•Partner with internal teams such as Operations, Engineering, Sales, and Customer Support to align resources and deliver high-quality service

•Represent client interests internally while balancing company goals, policies, and operational capabilities

•Prepare and present account updates, performance reviews, and recommendations to internal leadership and external stakeholders

Account Growth, Retention & Compliance

•Support account retention and growth by identifying opportunities for service expansion, contract renewals, and upsell initiatives

•Ensure compliance with contractual terms, company policies, and applicable regulations

•Maintain accurate account documentation, records, and reporting within CRM and internal systems

•Drives service penetration across assigned multifamily and HOA accounts by coordinating and supporting multiple sales channels, including door-to-door, digital (.com), and call center engagement strategies

Vehicle Maintenance and Travel:

•Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties

•Maintains a clean driving record as defined by the current fleet insurance underwriter

•Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job

•May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed

Safety Protocols:

•Adheres to safety protocols and guidelines outlined in the Race employee handbook and job description to promote a safe work environment

Additional duties as required.

Benefits

Why Join Our Team:

• Join a tight-knit crew—no faceless corporation vibes here
• Growth potential: promotions and new challenges are part of our DNA
• Competitive base salary
• Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
• Free fiber internet service for all employees living in our service area
• A culture built on integrity, mutual respect, and a shared purpose

Call to Action:

Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.