Scheduling Specialist & Telestaff Administrator*

Salary : $73,026.46 - $85,983.30 Annually
Location : 211 S. Carroll, Madison, WI
Job Type: PERMANENT FULL TIME
Job Number: 2026-00180
Department: Police Department
Opening Date: 06/17/2026
Closing Date: 6/25/2026 11:59 PM Central
Comp. Group/Range: 18/06


General Description
The City of Madison Police Department (MPD) is looking to hire a Scheduling Coordinator and Telestaff Administrator! This position is responsible for programmatic work in staffing and scheduling commissioned and professional staff within the Police Department. This work requires exercising considerable judgement and discretion in the interpretation and application of police department and city policies and procedures.

This position also assists with:

• Configuring, maintaining, and monitoring the Madison Police Department's scheduling system using law enforcement and payroll industry software programs (UKG Telestaff, Tyler MUNIS, and other inter-related software platforms).
• Staffing for city-wide special events.
• Identifying and fixing potential scheduling errors before the closing of payroll
• Creation and ongoing maintenance of all commissioned and professional staff work schedules.
• Technical work such as basic computer programming
• Building and configuring staff assignments (position, shift, and day off rotation) with a special focus on patrol staffing schedules.
• Scheduling all staff for internal and external trainings, which consists of processing registration, programmatic financial recording and recordkeeping.

It should be noted that during annual shift reassignment, all configuration functions become a full-time job, and other aspects of the job must be set aside until completing of time sensitive tasks. This position coordinates directly with the Finance Unit TeleStaff Administrator for all TeleStaff configuration, support, and maintenance. This position is the Co-lead of the PD TeleStaff Team with the Finance Unit TeleStaff Administrator.

Following an initial training period, this position may work a portion of scheduled hours remotely each week, based on supervisor approval and agency needs.
Employees may be eligible for loan forgiveness through the


Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn't match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
Examples of Duties and Responsibilities
TeleStaff Administration, Configuration and Support

• Perform basic business analysis to document customer requirements.
• Write, test, and implement application code.
• Adhere to standards to ensure proper controls and security within code modules.
• Prepare documentation for users.
• Document customizations.
• Configure application interfaces and workflows.
• Test customizations and new functionality.
• Prepare and conduct data conversion tasks.
• Create digital reports for end users.
• Conduct administrative functions - setting up users, groups, permissions, etc.
• Facilitate remote vendor support and manage application architecture documentation.
• Troubleshoot user and system issues and coordinate with vendor and City IT to resolve.
• Perform quality assurance testing.
• Stay current on new TeleStaff features and configuration updates and work to implement those that would augment MPD's utilization of TeleStaff.
• Train academy recruits on TeleStaff basics and provide other departmental training topics as requested.
• Work closely with City IT personnel until Telestaff migrates to Google Cloud.
• Maintain and update overtime logging buckets.

Staff Scheduling

• Perform primary scheduling for all Department staff following guidelines that maintain maximum staffing minimums for all positions in each unit and Federal Labor Standards Act (FLSA) requirements. Including but not limited to
  • Planned and unexpected city-wide special events and training dates.
  • Annual Wellness Day.
  • Short-term and long-term military leave.
  • Restricted duty and other extended leave.
  • Specialized training requests.
• Coordinate with MPD Human Resources, District Command Staff, Training Team, Special Events section, and specialty team leaders.
• Add/remove staffing holds for training and special events as needed.
• Utilize Telestaff's Bidding module to update auctions to allow employees to sign up for spring and fall professional development.
• Monitor and report quarterly on Regular Day Off (RDO) imbalances (RDO-Worked and RDO-Owed), notifying supervisors for reconciliation.
• Ensure that Telestaff accurately reflects training attendance.
• Provide employees with guidance for registering, paying for, and coordinating all details related to the approved training (fees, travel, lodging, per diem) in compliance with City Training/Travel policies and procedures (APM 1-5).
• Enter approved Sergeant and Detective field training time on individual calendars.
• Deploy Probationary Patrol Officers with their Field Training Officer.
• Provide backup assistance for Sergeant Scheduler duties in their absence to include processing leave requests, processing scheduling adjustments, patrol day trades, and special scheduling requests.

Perform related work as required.

Minimum Qualifications

• Two (2) years of scheduling software administration experience.

- OR -

• Associate's degree or higher in applied science, computer science or a related field. AND
• One (1) year of scheduling software administration experience.

-OR-

• Bachelor's degree or higher in applied science, computer science or a related field.

Other combinations of training and/or experience which can be demonstrated to result in the possession of the knowledge, skills, and abilities necessary to perform the duties of this position will also be considered.
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.

For a complete list of the Knowledge, Skills, and Abilities, please see the

Special Requirements
Physical Requirements :

Work is primarily sedentary in nature and performed in an office environment, requiring the ability to sit/stand at a desk, work on a computer, and use a monitor for extended periods of time. Employees will be expected to use standard office equipment such as a telephone, computer, calculator, copier, and fax machine.

*Payroll title for this position is IT Specialist 1.
The City of Madison offers excellent pay and benefits for employees. City Ordinances, handbooks, and labor contracts provide specifics; the description here is not to be considered a binding statement but offers an informal summary.
Compensation
The City of Madison strives to pay competitive wages. View the current for pay for all classifications. Employees receive increases based on tenure with the City.
Benefits
The City offers a competitive benefits package, including a generous leave package, a variety of insurance options, and non-traditional benefits such as optional pet insurance, a bus pass for all employees, and the possibility of flexible work schedules. A brief summary of benefits is listed below. Please visit our for more information.

Leave
Vacation is earned upon starting employment and can be used after completion of probation. The general vacation schedule is below.
0-3 years 10 work days of vacation
After 3 years 12-1/2 days
After 7 years 15 days
After 11 years 17-1/2 days
After 15 years 20 days
After 19 years 25 days
After 27 years 27 days
Employees earn 3.5 personal days in addition to vacation.
Employees receive eight official paid holidays (New Year's Day, Martin Luther King, Jr. Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day), as well as 3 paid leave days (the Friday after Thanksgiving, Christmas Eve, New Year's Eve).

Employees also earn 13 sick days annually that may accrue to a total of 150 days.

Retirement
The City of Madison participates in the Wisconsin Retirement System through the State of Wisconsin Department of Employee Trust Funds.
Insurance
The City of Madison offers a variety of optional insurance programs including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Life Insurance
• Income Continuation Insurance (for short and long-term disability)
• Long Term Care Insurance

Other Benefits
The City offers numerous other benefits and programs for employees, including:
• 457(b) deferred compensation plans
• Employee Assistance Program
• Bus Pass on Madison Metro
• Flexible Work Schedules
• Employer-paid Training
01


Please indicate your highest level of education from the choices provided (note: a degree is not required):

• Bachelor's or higher degree in Computer Science or a closely related field
• Other unrelated bachelor's or higher degree
• Associate's degree in Computer Science or a closely related field
• Other unrelated associate's degree
• None of the above

02


Please indicate your major/field of study, if applicable.
03


Please select all you have experience with:

• Familiarity with using purchasing card for external training requests
• Records retention
• Records requests
• Developing trainings
• Project management
• Customer service
• Handle/maintain confidential information or records
• Audit records for completeness and accuracy
• Follow Chain of Command
• Data entry
• Generate and analyze reports
• Processing payroll
• None of the above

04


Please select all you have scheduling experience with:

• Managing shift bidding and scheduling templates
• Administering shift trades, leave requests, and overtime rules
• Communicating with employees regarding work opportunities and shift notifications
• Interfacing scheduling software with external human resource/payroll systems
• Interpreting and applying union contracts or civil service rules
• Interpreting and applying Family and Medical Leave Act (FMLA) guidelines
• Interpreting and applying Fair Labor Standards Act (FLSA) guidelines
• Interpreting and applying Uniformed Services Employment and Reemployment Rights Act (USERRA) guidelines
• Interpreting and applying worker's compensation guidelines
• None of the above

05


Please select all software you have experience with:

• Microsoft Office Suite
• Google Docs
• Zoom
• Adobe
• TeleStaff
• Kronos / UKG
• Tyler MUNIS
• Records Management System (RMS)
• Law Enforcement Records Management System (LERMS)
• Business Intelligence Reporting Tools
• SharePoint
• Computer-Aided Dispatch (CAD) systems
• Other related software
• None of the above

06


If you indicated in your previous response that you have experience with other related software, please list that software.
07


For which types of organizations have you worked? (Choose all that apply)

• Law enforcement
• Fire and/or Emergency Medical Services (EMS)
• Healthcare and hospital environments
• Public Sector (government) - Not including Police, Fire, or EMS
• Non-profit organization or community center
• Private Sector
• None of the above

08


Please indicate your level of experience with computer programming.

• No Experience
• Coursework
• Internship
• Professional Experience less than one (1) year
• Professional Experience of one (1) year but less than two (2) years
• Professional Experience of two (2) years or more

09


Please indicate your level of experience implementing a new application/software system or upgrading an existing system.

• No experience
• Coursework
• Internship
• Professional Experience less than one (1) year
• Professional Experience of one (1) year but less than two (2) years
• Professional Experience of two (2) years or more

10


Please indicate your level of experience administering and maintaining an application or software system.

• No experience
• Coursework
• Internship
• Professional Experience less than one (1) year
• Professional Experience of one (1) year but less than two (2) years
• Professional Experience of two (2) years or more

11


Please indicate your level of experience troubleshooting software.

• No experience
• Coursework
• Internship
• Professional Experience less than one (1) year
• Professional Experience of one (1) year but less than two (2) years
• Professional Experience of two (2) years or more

12


Please indicate your level of experience with system configuration.

• No experience
• Coursework
• Internship
• Professional Experience less than one (1) year
• Professional Experience of one (1) year but less than two (2) years
• Professional Experience of two (2) years or more

13


For questions 14-22 use the information below to determine and select what your level of support experience is with each listed item. Definitions of Support Levels:Level 0: Has no experience supporting a product or service. Level 1: Has used self-help and user-retrieved information from resources like web pages, FAQs, manuals, or Knowledge Base articles in order to self-resolve issues.Level 2: Has provided Help Desk resolution for support of basic customer issues such as solving usage problems and fulfilling requests that need IT involvement. Level 3: Has provided in-depth technical support provided as an experienced and knowledgeable technician, assessing issues and providing solutions for problems that cannot be handled by Level 2 support. Level 4: Has provided expert product and service support as a technician who has access to the highest technical resources available for problem resolution and/or has worked with third-party support (such as vendors) to troubleshoot issues not supported by your organization.

• ACKNOWLEDGED

14


Windows command prompts

• Level 0
• Level 1
• Level 2
• Level 3
• Level 4

15


Computer programming language (PHP, JavaScript, SQL, C, etc.)

• Level 0
• Level 1
• Level 2
• Level 3
• Level 4

16


Data collection, reporting and visualization (SQL Server Reporting Services, Crystal Reports, BIRT, etc.)

• Level 0
• Level 1
• Level 2
• Level 3
• Level 4

17


Application Programming Interface (APIs)

• Level 0
• Level 1
• Level 2
• Level 3
• Level 4

18


Cyber Security

• Level 0
• Level 1
• Level 2
• Level 3
• Level 4

19


SQL Relational Databases (MySQL, Microsoft SQL, etc.)

• Level 0
• Level 1
• Level 2
• Level 3
• Level 4

20


Web Technologies (HTML, CSS, JavaScript, etc.)

• Level 0
• Level 1
• Level 2
• Level 3
• Level 4

21


Content Management Systems: Accela, UKG Telestaff, Time Keeper and/or RecTrac

• Level 0
• Level 1
• Level 2
• Level 3
• Level 4

22


Software Packaging & Deployment Software

• Level 0
• Level 1
• Level 2
• Level 3
• Level 4

Required Question