FRONT DESK Bilingual Preferred

Job Description

Job Description

SUMMARY:

This position is responsible for the first point of contact for patients in a primary care clinic and plays a key role in creating a welcoming environment. Responsibilities include greeting and registering patients, answering phone calls, scheduling and confirming appointments, verifying insurance information, collecting payments, and maintaining accurate patient records. The receptionist also supports communication between patients and clinical staff, ensures compliance with confidentiality standards, and helps maintain smooth front-office operations.

DUTIES AND RESPONSIBILITIES:

• Greet and welcome patients in a professional and courteous manner.
• Manage phone systems, directing calls to the appropriate personnel and taking messages as needed.
• Collect and scan copies of insurance cards and Identification
• Verify insurance eligibility and benefits
• Schedule appointments and maintain calendars for physicians.
• Collect Co-Pays, Co-Insurance, Deductible based on patient responsibility
• Handle incoming and outgoing correspondence efficiently.
• Assist with administrative task, including filing, data entry, and maintaining organized records.
• Provide customer support by addressing inquiries and resolving issues promptly
• Ensure the front desk area is tidy and presentable at all times.
• Outbound patient phone calls as needed.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required:
• N/A

• Computer skills required:
• Internet Software;
• Spreadsheet Software (Excel);
• Word Processing Software (Word);
• Electronic Mail Software (Outlook);
• Other skills required :
• N/A

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The employee must;
• occasionally lift and/or move up to __10__ pounds.
• Specific vision abilities required by this job include: close vision.
• Specialized equipment, machines, or vehicles used: Computer and phone system.

7:30AM to 4:30PM Monday to Friday