Strategic Enterprise Account Director, US

Strategic Enterprise Account Director, US (Atlanta, GA) Bring Decision Intelligence for Customer Journeys to the World’s Leading Enterprises One platform. Two compounding layers of value. JourneyTrack is proud to be recognized as a Leader in The Forrester Wave for Customer Journey Management. That leadership gave us something even more valuable than recognition. It opened doors to leading enterprises across North America, Europe, and the Middle East and gave us the foundation to pioneer what comes next. We’ve built the industry’s leading platform for Enterprise Journey Management, helping organizations map, govern, collaborate, and manage customer journeys at enterprise scale. Now we’re building on that foundation with Decision Intelligence for Customer Journeys. In September we launched Scout, a new family of AI agents for journey governance and decisioning. Scout helps enterprises answer the questions every CX leader faces: what to fix, in what order, what outcome to expect, and whether it worked. Together, these two layers create one platform with compounding value, enabling organizations to move from understanding customer journeys to making smarter customer and business decisions. As AI agents make execution cheaper, the scarce asset becomes governed judgment: knowing what is worth acting on and proving it delivered. That’s the layer we own. We’re not simply selling another enterprise software platform. We’re leading the next chapter of a category we already lead. About JourneyTrack JourneyTrack is pioneering Decision Intelligence for Customer Journeys. Our platform combines Enterprise Journey Management with Decision Intelligence, enabling organizations to connect journeys, research, insights, personas, governance, collaboration, and AI into one enterprise platform. It integrates with the analytics, data warehouse, VoC, and work management tools enterprises already rely on, and is SOC 2 Type II and ISO 27001:2022 certified. Trusted by leading organizations across financial services, healthcare, life sciences, retail, insurance, telecommunications, and other complex industries, JourneyTrack helps enterprises transform customer understanding into better business decisions. Our Values The best companies aren’t defined only by what they build. They’re defined by how they build it. These principles guide how we innovate, serve our customers, and support one another every day. Pave the Way. We lead. We don’t follow. We challenge conventional thinking, pioneer new ideas, and aren’t afraid to define entirely new markets. Look Two Turns Ahead. We think beyond today’s problems. We anticipate what’s next, connect ideas across disciplines, and help our customers prepare for the future. Grit and Grace. Building something meaningful takes resilience. We work hard, persevere through challenges, and treat colleagues, customers, and partners with humility, respect, and kindness. Carry Momentum. Progress compounds. We focus on work that creates meaningful outcomes, move with urgency, and celebrate forward motion over perfection. Be You. Be True. Authenticity builds trust. We value integrity, transparency, curiosity, and diverse perspectives because the best ideas come from people who bring their whole selves to work. About the Role The next competitive advantage isn’t better journey maps. It’s better customer decisions. Based in Atlanta, you’ll bring JourneyTrack’s vision to senior leaders across the United States and introduce them to the category we’re pioneering: Decision Intelligence for Customer Journeys. You’ll partner with leaders across Service Design, Customer Experience, Research, Digital, AI, Product, Operations, Strategy, and Enterprise Transformation, helping them see the difference between tools that execute customer actions and a platform that decides which actions are worth taking. Working directly with JourneyTrack’s executive leadership team, you’ll develop strategic relationships, lead complex enterprise opportunities, bring market intelligence back into the company, and help establish JourneyTrack as the category leader in Decision Intelligence for Customer Journeys. What You’ll Do Develop and grow strategic relationships with enterprise executives across the United States, including the many Fortune 500 companies headquartered in the Atlanta region. Own complex enterprise SaaS opportunities from first conversation through close. Lead consultative conversations around AI, decision making, service design, customer journeys, and business transformation. Lead conversations with buyers evaluating journey orchestration and AI agent platforms, positioning JourneyTrack as the decision layer that makes those investments pay off. Position JourneyTrack as the leader in Decision Intelligence for Customer Journeys. Build trusted relationships with C-level executives and senior business leaders. Collaborate closely with Product, Marketing, Customer Success, and executive leadership. Represent JourneyTrack at executive briefings, conferences, and industry events. Bring customer and market insights back into the business to influence product innovation and go-to-market strategy. Build a high-quality pipeline and consistently achieve revenue goals. Who You Are You are energized by introducing customers to ideas they may not have considered before. You don’t wait for markets to mature. You help create them. You’re energized by pioneering new ideas, thinking two turns ahead, carrying momentum through challenges, and building trusted relationships with grit, grace, and authenticity. You likely have: A proven recordof success selling enterprise SaaS solutions. Experience leading complex, multi-stakeholder enterprise sales cycles. Strong executive presence and confidence engaging C-level leaders. Exceptional consultative selling, storytelling, and relationship-building skills. The ability to create demand for an emerging category, not simply respond to existing demand. Curiosity about AI agents, enterprise decision making, and emerging technologies. An entrepreneurial mindset and the desire to make a meaningful impact. A home base in the Atlanta metro area and willingness to travel to customer sites and industry events across the US. Experience selling enterprise software related to AI, analytics, service design, journey management, digital transformation, research, or customer experience is highly valued. Why JourneyTrack? You’ll join a company that has already earned market leadership and is now defining what comes next. You’ll work directly with experienced founders and executive leaders who move quickly, value bold ideas, and empower people to make a real impact. You’ll have the opportunity to influence strategy, shape customer relationships, contribute market insight, and help establish a new category across the United States. Most enterprise sales roles ask you to sell software. This one asks you to change how the world’s leading enterprises make customer decisions. What Success Looks Like Success is measured by revenue, but not by revenue alone. It’s measured by the trust you earn, the executive relationships you build, the customers you help transform, and the role you play in establishing JourneyTrack as the global leader in Decision Intelligence for Customer Journeys. What We Offer Competitive base salary with uncapped commission. Equity opportunity for the right long-term partner. Comprehensive health benefits and a 401(k) plan. A remote-first work environment with the flexibility to travel for customer meetings, team collaboration, and industry events. Direct access to founders and executive leadership. Meaningful influence on company strategy and market development. The opportunity to work with leading global enterprises. A collaborative, ambitious, and customer-obsessed culture. The chance to help define one of enterprise software’s next major categories. Compensation: Compensation will reflect experience and qualifications. Bring the Next Chapter to Market The best careers aren’t built by following established markets. They’re built by helping shape what comes next. If you’re excited by the opportunity to introduce Decision Intelligence for Customer Journeys to leading enterprises across the United States, we’d love to hear from you. JourneyTrack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Join JourneyTrack. Bring Decision Intelligence for Customer Journeys to the world’s leading enterprises. Follow us today: #J-18808-Ljbffr