Operations Supervisor

Job Description

Job Description

Operations Supervisor 

Happy Returns, a UPS Company, is leading the charge in transforming the e-commerce returns experience. We’re not just solving a logistics challenge—we’re redefining it. By combining cutting-edge proprietary software with automated reverse logistics, we’ve created an end-to-end returns solution that is efficient, customer-friendly, and environmentally conscious. We pioneered box-free, consolidated returns—now an industry standard—and we’re not slowing down.

Our mission? Make returns beautiful for shoppers, retailers, and the planet.

With a 93 NPS and rapidly growing demand, we're expanding fast—and we’re looking for ambitious talent to help drive the future.

About the Role

As a Warehouse Operations Supervisor, you’ll play a key leadership role in our high-volume, fast-paced, and automation-enabled facility. You’ll be responsible for driving performance, developing talent, and maintaining a safe and energized work environment during your shift.

We’re more than just a warehouse—we’re a culture of continuous improvement, team development, and operational excellence. This is your chance to lead a dynamic team where innovation and engagement go hand-in-hand.

What You’ll Do

• Lead and develop a team of 15 - 30 hourly warehouse specialists.
• Champion a culture of safety, accountability, and operational precision in a fast-moving, tech-enabled environment.
• Communicate daily production goals, KPIs, and updates clearly and effectively across your team.
• Actively coach, mentor, and support associates—creating individualized growth plans and providing real-time feedback.
• Collaborate with leadership to identify process improvements and implement solutions that drive efficiency.
• Foster an inclusive, team-first atmosphere with strong emphasis on engagement and recognition.
  
  

Who You Are

• A hands-on leader with a B.S. or B.A. degree and 3+ years’ experience in a fast-paced warehouse or distribution setting.
• You’ve successfully led and motivated teams of 10+ employees and take pride in people development.
• Comfortable with automation, data, and performance metrics—and you use them to make smart decisions fast.
• Thrive in environments of rapid change and growth and bring a “let’s figure it out” mindset.
• Possess a sharp eye for detail and high standards for quality and accuracy.
• Strong communicator and team builder with a passion for creating a positive and empowering workplace.
• Comfortable operating forklifts, electric pallet jacks, and walkie riders.
• Experience with problem/conflict resolution
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays on occasion based on business need
  
  

Work Environment

• Warehouse setting with exposure to varying temperatures and weather
• Lift up to 60 pounds and frequently push, pull, squat, bend, and reach
• May require extended hours or weekend shifts.
• Fast-paced, high-volume environment with multiple clients
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work at the Valencia Hub location in Valencia, California

Why You'll Love Working With Us

• Annual Incentive Bonus Plan
• Join a company that values your ideas, celebrates wins, and invests in your growth.
• Be part of a forward-thinking organization with a bold mission and a startup energy—backed by UPS.
• Experience a people-first culture where your development and engagement truly matter.
  
  

EEO Statement 
Happy Returns, a UPS Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity or any other characteristic protected by law.

Visa Sponsorship

We do not offer visa sponsorship for this role. Candidates must be authorized to work in the U.S.

Statement to Third Party Agencies 

To all recruitment agencies: Happy Returns only accepts resumes from agencies on the UPS preferred supplier list. Happy Returns is not responsible for any fees or charges associated with unsolicited resumes.