Strategic Accounts Contracts & Operations, Manager

Job Description

Job Description

Description:

AVITA Medical® is a therapeutic acute wound care company focused on transforming how patients heal. We develop and deliver innovative technologies that harness the body’s own healing capabilities to accelerate recovery and improve clinical outcomes.

Our flagship technology, RECELL®, uses a patient’s own skin to create Spray-On Skin™ at the point of care, enabling faster healing for patients with serious wounds, including burns and trauma. In the U.S., we also bring forward advanced wound care solutions such as Cohealyx® and PermeaDerm®, expanding our ability to support clinicians across the continuum of care.

At AVITA Medical, we are united by a shared purpose: to help patients heal faster - and to make a meaningful difference when it matters most.

Position Summary: 

The Strategic Accounts Contracts & Operations, Manager is responsible for managing the contract lifecycle, renewal process, contract analytics, administrative coordination, and operational workflow processes for strategic accounts. This role ensures agreements, renewals, amendments, documentation, approvals, reporting, and contract- and operations-related tasks are organized, accurate, timely, and aligned with internal requirements. The role partners cross-functionally with Sales, Legal, Finance, Operations, Customer Service, and Compliance to drive effective contract execution, improve operational processes, and support strategic account initiatives.

Key Responsibilities:

• Serve as the operational owner of the strategic accounts contracting process, ensuring contracts progress from intake through approval, execution, implementation, renewal, and amendment.
• Manage day-to-day contract administration for strategic accounts, including contract intake, documentation, routing, approval tracking, execution support, repository updates, and record maintenance.
• Own the renewal workflow by tracking expiration dates, renewal windows, required notices, account inputs, approval milestones, and follow-up actions.
• Coordinate amendments, pricing updates, contract extensions, account changes, and supporting documentation to ensure timely completion and accurate implementation.
• Maintain contract data integrity across relevant systems, including CRM, CLM, pricing, reporting, billing, and customer account platforms.
• Develop and manage contract dashboards, renewal trackers, reporting tools, and analytics to provide visibility into contract status, upcoming renewals, cycle times, obligations, and account-level trends.
• Analyze contract activity, renewal timing, pricing terms, utilization, customer obligations, and workflow performance to identify risks, gaps, trends, and process improvement opportunities.
• Coordinate with Sales, Legal, Finance, Operations, Customer Service, and Compliance to gather required inputs, resolve workflow delays, and ensure contract tasks are completed accurately and on time.
• Document, maintain, and improve standard operating procedures, workflow maps, checklists, approval processes, templates, and contract administration guidelines.
• Support internal business reviews, strategic account planning, and customer-facing discussions by preparing accurate contract summaries, renewal status updates, analytics, and action-item reports.
• Lead contract-related workflow meetings and follow-up activities, ensuring decisions, action items, owners, and timelines are documented and driven through completion.
• Partner with the Director, Strategic Accounts on contract review, commercial terms, negotiations, and other strategic account activities, assuming greater independent responsibility as experience and business knowledge develop.

Requirements:

• Bachelor’s degree in business, healthcare administration, finance, legal studies, operations, supply chain, or a related field; equivalent experience may be considered.
• 5+ years of experience in contract administration, contract management, commercial operations, sales operations, strategic accounts support, customer operations, healthcare contracting, or related functions.
• Experience managing contract renewals, amendments, documentation workflows, approval routing, data tracking, and contract repositories.
• Strong understanding of contract lifecycle management processes, renewal management, operational controls, documentation standards, and contract governance.
• Advanced spreadsheet and reporting skills, with the ability to organize data, build trackers, analyze trends, and create actionable summaries.
• Proven ability to manage multiple deadlines, recurring workflows, operational deliverables, stakeholders, and follow-up items with accuracy and consistency.
• Excellent written and verbal communication skills, including the ability to summarize contract status, risks, action items, and process updates clearly.
• Proficiency with CRM, CLM, e-signature, reporting, spreadsheet, document management, and workflow tools.

Preferred Qualifications

• Experience in medical device, life sciences, healthcare technology, hospital contracting, group purchasing organizations, integrated delivery networks, or other regulated healthcare environments.
• Experience supporting national accounts, enterprise accounts, strategic accounts, IDNs, health systems, academic medical centers, or large institutional customers.
• Experience building renewal dashboards, contract trackers, workflow reports, process maps, standard operating procedures, or scalable contracting workflows.
• Familiarity with contract lifecycle management systems, CRM tools, Tableau or similar reporting platforms, and advanced spreadsheet functions.
• Contract management certification, paralegal certificate, project management certification, Lean/Six Sigma training, or other relevant operational credentials.

AVITA Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs. 

Your Physical Work Environment Will Require: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit, talk, and hear, stand, walk and/or balance, use hands and fingers to type, handle, feel, grasp, push, and pull. Hand-eye coordination is necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus. The individual is frequently required to reach with hands and arms, and repetitive motion. The individual is occasionally required to stoop, kneel, or crouch. The individual may occasionally lift and/or move up to 25 pounds.

AVITA Medical is an E-Verify participant. AVITA Medical recognizes the role of information security in ensuring that users have access to the information they require to carry out their work in a secure manner. AVITA Medical is committed to protecting the security of its information and information systems. As such, each role within AVITA Medical must demonstrate the same commitment to information security.