Customer Service Representative | Offline Support

Offline Customer Support Specialist New Hire Class Begins On Friday, August 7th 2026! Reliable. Team player. Multi-tasker. Critical-thinker. If this sounds like you, you can thrive as an Offline Customer Support Specialist at Spectrum. Responsibilities As an Offline Customer Support, you'll complete offline tasks that support our Customer Operations. In this essential, entry level role, you'll guarantee that people, process, and technology are effectively supporting the customer and the operational business rules. Your support of our team will make a positive impact on customers and the company every day. WHAT OUR CUSTOMER SUPPORT SPECIALISTS ENJOY MOST Identifying, analyzing, and correcting errors on customer accounts within multiple systems Owning special requests and research needs that contribute to the success of the team and ultimately enhance the customer experience Completing offline and back office support tasks, such as customer mailings or call logs Interacting with customers and coworkers to ensure accuracy of information and requests Representing a Fortune 100 company and being part of a supportive team We're a large organization with bustling 24/7 call centers offering a variety of shifts. Throughout your shift, you'll be responsible for contacting customers to gather missing information, resolving complex customer requests, and analyzing audit or error reports. If you like being busy and are up for the challenge, this is a great role to start your Spectrum career. Qualifications WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Schedule : A flexible work schedule may be required Language : Ability to read, write, speak and understand English Preferred Qualifications Experience : 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience; cable or related telecommunications/broadband industry experience Knowledge of : Cable industry products and services, cable billing systems (CSG/ICOMS) Technical Skills : MS Office, computer savvy, data entry Skills : Effective communication, multi-tasking, time management, problem-solving Abilities : Organized, detail-oriented, adaptable, resourceful, team player, resilient Language : Bilingual (English and Spanish)