Bilingual Senior Client Service Account Associate

Job Description

Do you speak Spanish and enjoy servicing a large portfolio if clients? If so, come join our team!

 

As a Latin America Payments Client Service Account Manager, you will serve Latin America clients on their cash management necessities. Between these clients are important Latin America large corporations and financial institutions who entrust us with their business. You will provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. 

 

Job Responsibilities  

 

• Act as a strategic advisor, offering consultative support to clients on business and operational decisions.

• Lead resolution and escalation of service issues, collaborating with bank partners to deliver solutions.

• Identify and address product/service gaps, leveraging the full suite of Treasury Services to drive client success.

• Recommend and help implement product enhancements and service delivery improvements.

• Communicate complex client issues and solutions.

• Ensure clients adhere to risk policies and stay informed on legal, regulatory, and cyber changes.

• Apply project management disciplines to independently lead workstreams and smaller initiatives, including planning, risk identification, stakeholder engagement, and execution of agreed-upon objectives.

• Expand scope to larger portfolios, proactive client engagement, and strategic advisory.

• Partner with clients to navigate change management events, driving readiness, facilitating communication, and removing obstacles through proactive issue identification and escalation.

• Lead strategic client relationship reviews, identifying opportunities to strengthen partnerships and enhance the client experience.

 

 

Required qualifications, capabilities, and skills  

 

• Minimum 3 years of relevant industry or functional experience.

• Fluent in Spanish, written/verbal 

• Willingness to travel international (1-2 times a year) and 

• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise

• Advanced understanding of Treasury Services products and client needs.

• Exceptional communication skills, both oral and written.

• Strong organizational skills; able to manage multiple priorities and deliver results.

• Ability to build and maintain effective partnerships with clients and internal teams.

• Experience leveraging AI-enabled tools, digital solutions, and knowledge management platforms to enhance productivity, improve decision-making, and deliver an exceptional client experience.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.