Front Desk Receptionist

Job Description

Job Description

The Front Desk Receptionist serves as the first point of contact for participants, families, visitors, and community partners. This position is responsible for providing excellent customer service, managing front-desk operations, assisting with participant registration and attendance processes, and supporting the program's overall administrative functions.

The Front Desk Receptionist helps create a welcoming, professional, and organized environment while ensuring efficient communication and the smooth operation of daily operations.

Essential Duties & Responsibilities

Front Desk Operations

Greet and assist participants, families, visitors, and community partners.

• Answer and direct incoming phone calls, emails, and inquiries.
• Maintain visitor sign-in and sign-out procedures.
• Monitor front desk operations and reception area.

Administrative Support

• Assist with participant registration and enrollment processes.
• Maintain program forms, records, and files.
• Support data entry and administrative tasks as assigned.
• Assist with scheduling meetings and events.

Participant & Family Support

• Provide information regarding programs, services, and activities.
• Support family engagement and communication efforts.
• Direct inquiries to appropriate staff members.

Compliance & Safety

• Maintain confidentiality of participant and family information.
• Follow organizational policies and procedures.
• Support emergency preparedness and safety procedures.

Minimum Qualifications

Education

• High School Diploma or GED required.

Experience

• Customer service, reception, or administrative experience preferred.
• Experience working in community-based or youth-serving organizations preferred.

Knowledge, Skills & Abilities

• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and Google Workspace.

Core Competencies

• Customer Service
• Communication
• Organization
• Professionalism
• Teamwork
• Accountability

Physical Requirements

• Ability to sit, stand, and work at a desk for extended periods.
• Ability to lift office supplies and materials to 25 pounds.

Required Certifications & Clearances

• Background Check
• Completion of all required DYCD trainings

Accountability Measures (KPIs)

• Quality of customer service.
• Accuracy of administrative support.
• Timely response to inquiries.
• Maintenance of organized records and files.
• Support of overall program operations.