Call Center Representative

Job Description

Job Description

Company Description

At Entertainment Travel Associates , we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Position Summary

We are looking for a Call Center Representative to assist customers over the phone, answer questions, and help resolve routine service concerns. This role is suited to someone who listens carefully, communicates clearly, and remains composed in a busy call-based environment.

Responsibilities

• Handle incoming customer calls and respond to inquiries.
• Provide accurate information about products, services, and promotions.
• Identify customer needs and explain appropriate next steps.
• Assist with routine questions, requests, and service concerns.
• Transfer or escalate calls requiring additional assistance.
• Record call details and maintain accurate customer interaction notes.
• Make follow-up calls when required.
• Maintain a courteous and professional telephone manner.
• Follow established service procedures and quality expectations.
• Communicate recurring customer issues to supervisors.

Benefits

• Paid training.
• Customer communication skills development.
• Supportive team environment.
• Professional development opportunities.
• Opportunities for career advancement.
• Competitive compensation.

• High school diploma or equivalent.
• Clear verbal communication and active listening skills.
• Patient, professional, and customer-focused attitude.
• Ability to remain calm during challenging conversations.
• Strong attention to detail and accurate recordkeeping.
• Comfortable handling phone-based customer interactions.
• Previous call center, customer service, retail, or hospitality experience is helpful but not required.

• Competitive salary of $52,000 – $58,000 annually

• Professional leadership development and training

• Career advancement opportunities

• Opportunities to develop management and business skills

• Hands-on experience with business operations

• Supportive and collaborative team environment

• Opportunities to take on greater responsibilities as you grow

• Performance-driven career development

• Long-term professional growth within the organization